Lorraine
February 12, 2022
Overnight
Room Lovely, dressing gowns were so rough they could stand up themselves. We had an error code on our heater, called reception got a call bk to say night porter would come, still waiting. It was so cold as temp were really low during the night. Didnt even offer another heater. Emailed a complaint, no reply as yet
Dinner staff have no direction from manager, 4 ppl served us, then they didnt add food to bill, we had to tell them.
Bar very slow, only 1 person on who was making drinks for restaurant & bar, glasses lying on tables for hrs.
B/fast was much more organised