Sonesta St. George Hotel - Convention Center Reviews

Response from Property: Dear Guest User,Thank you for your positive review and recommendation! We're thrilled to hear that you enjoyed your stay in our standard Nile River view room. It's wonderful to know that you found the surroundings beautiful, and we're glad that our team provided professional service throughout your visit.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to our unique hotel in the future.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the dinner service, and we apologize for any inconvenience you experienced.Your feedback is valuable to us, and we are committed to continuous improvement. We will review your comments with the relevant teams to address any issues and enhance the dining experience for our guests.We regret that we did not meet your expectations during your stay, and we hope to have the opportunity to welcome you back in the future. If you decide to return, we will make every effort to provide a more enjoyable experience.Best regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for sharing your feedback about your recent stay. We appreciate your compliments regarding the amazing view of the Nile and apologize for any shortcomings you experienced.Your comments about the food quality and language barrier with the staff are duly noted. We understand the importance of these aspects in providing a satisfactory experience, and we regret that we fell short in meeting your expectations.Please rest assured that your feedback will be shared with the relevant teams for improvement. We take all guest comments seriously and use them to enhance our services.We hope for the opportunity to welcome you back in the future, and we will strive to make your next stay more enjoyable.Best regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had a very enjoyable experience.We are glad that you found the food excellent and reasonably priced, and we are delighted to hear that your children particularly enjoyed the meals. It's wonderful to know that our service exceeded your expectations, with welcoming staff, prompt response times, and personalized service from several team members. We strive to create a warm and attentive atmosphere, and your recognition of our efforts is truly appreciated.We are pleased that our hotel's location proved to be well suited for exploring the historical sites of Luxor. The breathtaking view of the Nile and the sight of hot air balloons above the West Bank must have been truly memorable. We are also glad to hear that our transportation services were well organized and reasonably priced, and we appreciate your recommendation of our in-hotel transportation service.We would like to extend our gratitude for mentioning Clara. She is a valuable member of our team, and we are thrilled that her knowledge and dedication enhanced your experience. We will make sure to recognize her for going above and beyond to ensure your trips were enjoyable and resolving any issues that arose.Thank you for your kind words and thorough recommendation. We are delighted that your 4-night stay was free of any negatives. We hope to have the pleasure of welcoming you and your family back for another exceptional stay in the future.Warmest regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed our five-star service, excellent facilities, especially the swimming pool, delicious food, and the prime location.We strive to provide a memorable experience for our guests, and your kind words motivate us to continue delivering the best possible service.We appreciate your choice of staying with us and hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit.We appreciate your comments about the breakfast and we apologize if it did not meet your expectations. Your feedback is important to us and we will take it into consideration as we continuously strive to improve our offerings.Regarding the drinking water, we apologize if you felt it was not provided adequately. We strive to ensure that our guests have a comfortable and enjoyable stay, and we apologize if there was any oversight in this regard. We will review our procedures to ensure that our guests' needs are met promptly and adequately.We truly value your feedback as it helps us identify areas where we can improve. We apologize for any shortcomings during your stay and we appreciate your understanding. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to make it right on a future visit.Should your travels bring you back to our area, we would be grateful for another chance to provide you with an improved experience.Warmest regards,Hotel Management Team

Response from Property: Dear Guest,Thank you for your review of our hotel. We are pleased to hear that you enjoyed the view from the bar, the hotel's location, and the beautiful river view. Your feedback is very important to us.We will continue to strive to improve our services and provide a more comfortable and enjoyable stay for you and all our guests.We look forward to welcoming you back in the near future.Sincerely,

Response from Property: Dear Valued Guest,You're most welcome! We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our ultimate goal, and we appreciate your kind feedback.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another wonderful stay.Best regards,Hotel Management Team

Response from Property: Dear Lililily77, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are happy to hear that you enjoyed our hotel's beautiful surroundings and facilities during your stay in April 2024. We are glad that you found our hotel's location convenient for easy access to Luxor Temple and that you were satisfied with the local transportation options. We are glad that you enjoyed our rich and varied breakfast and the excellent service of our coffee service staff. We are very happy that you enjoyed the unforgettable sunset experience on the Nile River and considered it the highlight of your trip. Thank you for sharing the price of the sailing excursion and the details of your experience. At our hotel, we strive to provide excellent service to all our guests, and your positive feedback inspires us to continue to provide unforgettable experiences. We thank you for your visit and hope to welcome you again in the future to provide you with a pleasant stay. Sincerely regards,

Response from Property: Dear guest, Thank you very much for choosing to stay at our Sonesta St. George Hotel and sharing your valuable experience during your trip to Egypt. We are very happy to know that you have given such a high evaluation of our environment, facilities, cleanliness and service. Your praise is a great encouragement to our team, especially for the cleanliness and bedding of our hotel, we are deeply honored. At the same time, we are also very happy that you like our room with a beautiful view of the Nile River and hot air balloons, as well as our hotel's catering services. Thank you again for your evaluation, your satisfaction is the greatest reward for our unremitting efforts. We look forward to having the opportunity to provide you with a quality accommodation experience again in the future.

Response from Property: Dear customer, We sincerely thank you for choosing our hotel and thank you for sharing your travel experience. We are very happy that you have given us such a positive review of our hotel. We always strive to provide a comfortable and enjoyable lodging experience for all our guests, and your satisfaction is the reward of our continuous efforts. Your praise and support further encourage our efforts and become the driving force to provide better service. We look forward to your next visit and will do our best to provide you with a better experience. If you have any additional requests or comments, please let us know. Thank you very much.