The Ritz-Carlton, Amman is a five-star luxury hotel on Al Kindi Street at the 5th Circle, a short drive from Rainbow Street, Abdali Boulevard, the Jordan Museum, and the Roman Theatre and Citadel downtown. Inside, contemporary architecture meets Jordanian craftsmanship, with marble, warm tones, and light-filled public spaces. The 193 rooms and 34 suites look out over the city skyline and the western hills, with marble bathrooms, plush bedding, and dedicated workspaces. Club Level rooms add private lounge access and five culinary presentations throughout the day. Eight restaurants and lounges range from Italian fine dining at Roberto's to Levantine favorites at Kenz, American classics at Legends, and afternoon tea at Iris Tea Lounge. The spa, indoor and outdoor pools, and fitness center fill the wellness floors, and a ballroom and event spaces host weddings and conferences. The Ritz-Carlton, Amman Immersions take guests into Jordanian cuisine, craft, and archaeology beyond the hotel.
"An overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement.
Pros:
- Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight.
- Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar.
- The Lebanese restaurant was delicious, and definitely a great choice for dinner.
- Breakfast when available is very solid but not amazing (see the cons for more info).
- Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants.
- Staff are courteous and helpful for the most part.
Cons:
- The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments.
- New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable.
- A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning.
Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area."