Hermitage Lake Lucerne - Beach Club & Lifestyle Hotel Reviews
Hermitage Lake Lucerne - Beach Club & Lifestyle Hotel
Seeburgstrasse 72, Lucerne, Canton of Lucerne, 6006, SwitzerlandView Hotel Details
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Hermitage Lake Lucerne - Beach Club & Lifestyle Hotel Guest Reviews
4.6/5
Great
106 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(106)
Positive reviews(100)
Reviews with photos/video(46)
Classy environment(12)
Awesome amenities(11)
Convenient location(11)
Secluded lake view(8)
Friendly front desk staff(8)
Large rooms(6)
Tasty food(6)
Convenient public transportation(5)
Negative reviews(6)
XiaoGabriel
Deluxe Room With Lake View
Stayed in Sep 2024
Couples
36 review
Great
Posted on Nov 17, 2024
The hotel locates alongside lake where is amazing view to enjoy in the morning. You can spend a whole day sitting alongside lake. Although the hotels does not locates in the city center but 15mins by bus which is bus station opposites hotel.
Response from Property: Dear XiaoGabrielThank you very much for your fantastic feedback and the great photos. We are glad that you enjoyed the location on Lake Lucerne with the fantastic view of the water and the mountains and that you were able to really relax. Also, we are glad you liked the quiet location outside of the city center. We hope to welcome you again soon. Until then, we send you all the best.Best regardsEmma Pohle, Marketing
Anonymous User
Double Room With Garden View
Stayed in Sep 2022
Couples
3 review
Very Good
Posted on Nov 3, 2022
Even though the location requires you to take a bus to the hotel around 20mins. Bus stop just outside the hotel. 2-3mins walk.
We were delighted with the hotel.
Very well thought out room and design very tasteful.
Very nice view of the lake.
The staffs are very friendly and helpful as well.
Guest User
Deluxe Room With Lake View
Stayed in Jun 2024
Family
11 review
Outstanding
Posted on Jul 22, 2024
Nice atsomphere
Callieee
Deluxe Room With Lake View
Stayed in Dec 2022
Travel with friends
2 review
Outstanding
Posted on Jan 6, 2023
Perfect night and the best view ever.
xxq728103974
Double Room With Garden View
Stayed in Nov 2024
Family
5 review
Great
Posted on Dec 14, 2024
The room is big and the view is beautiful. It's about 3000 per night including breakfast. Lucerne is good value for money
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Response from Property: Dear xxq728103974Thank you very much for your great feedback and the beautiful photo. We are very pleased that you had a good time at HERMITAGE. We hope to welcome you again soon.Best regardsEmma Pohle, Marketing
Kidney_X
Superior Room With Lake View
Stayed in Nov 2024
Solo travelers
5 review
Outstanding
Posted on Dec 9, 2024
This is the most comfortable hotel I have ever stayed in in Europe. This is a real four-star hotel. Many four-star hotels in Europe are about the same level as three-star hotels in China. My room is newly renovated, spacious, well-planned, and has a good view. Snacks are delivered every day. The service staff are also very cute.
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Response from Property: Dear Kidney_SThank you very much for your fantastic feedback. We are delighted that you enjoyed your stay at the HERMITAGE and had a wonderful time with us.We hope to welcome you again soon.Best regards,Emma Pohle, Marketing
Guest User
Superior Room With Lake View
Stayed in Sep 2024
Couples
7 review
Outstanding
Posted on Nov 5, 2024
Although the hotel is really good, I still feel that it may not be worth the price. It is indeed a bit inflated. The check-in time is quite rigid and must be at a specified time. It takes about ten minutes to take a bus from the train station to the hotel entrance, but there are many people on the way, and you have to take the bus to travel, which is not very convenient.
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Response from Property: Dear Guest User, Thank you very much for your feedback on your stay at HERMITAGE and the great photos with the view. We are pleased that you had a really good time with us. We regret that certain aspects such as the 10-minute journey from the train station with the free bus and the check-in did not meet your expectations. Our check-in times are set so that each room is properly prepared for arriving guests.We appreciate your comments and will take them into consideration as we work to improve the guest experience. We hope to welcome you back in the future.Best regards,Emma Pohle, Marketing
Aidemengxiansheng
Superior Room With Lake View
Stayed in Sep 2024
Couples
19 review
Posted on Oct 16, 2024
It's not bad, I chose it based on everyone's comments. The location is also far from the station, you need to take a taxi or bus to get there. The room is okay, quite trendy, and the view outside the window is really good.
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Response from Property: Dear AidemengxianshengThank you for your review with the photos and for taking the time to share your impressions with us. We are pleased that you had a good time at HERMITAGE and enjoyed the view of Lake Lucerne and Mount Pilatus. The location of the hotel on the outskirts of Lucerne offers a quiet retreat for relaxation and recreation. The 10-minute ride from the train station to the hotel is free of charge for our guests, as is the e-bike service.We hope to welcome you again soon and wish you all the best until thenBest regardsEmma Pohle, Marketing
Dapao
Deluxe Room With Lake View
Stayed in Aug 2024
Couples
12 review
Very Good
Posted on Oct 3, 2024
The lake view room I booked was great. The hotel is very convenient for transportation, with its own parking lot. The No. 24 bus at the door goes directly to the city center every 15 minutes. The only drawback is that the floor in the room feels a little unclean.
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Response from Property: Dear guestThank you for your review. We are delighted that you enjoyed your stay in our Deluxe room with a view of Lake Lucerne and Mount Pilatus. We are glad that you enjoyed the quiet location by the lake with good bus connections to the city center. We would like to apologize that the cleanliness did not meet your expectations. We will pass this information on to our housekeeping team to prevent this from happening in the future.Thank you for sending the great picture with lakeview! We hope to welcome you back soon.Best regardsEmma Pohle, Marketing
Guest User
Double Room With Garden View
Stayed in Aug 2024
Couples
11 review
Posted on Oct 4, 2024
Needs to be strengthened
It is recommended not to come to the recommendation of xhs
Lots of people in peak season
Be mentally prepared to accept that you may live in a corner room
And the restaurant is not delicious, so I went to find a Chinese restaurant in the evening.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you very much for your feedback. We hope you enjoyed your stay at HERMITAGE and the beautiful surroundings of Lake Lucerne.We always strive to meet the expectations of our guests, however in high season our rooms are in high demand and we are sorry that you were only able to book the Lake & Garden View Standard room. For future visits, please contact us directly and we will do our best to accommodate your wishes as much as possible.We hope to welcome you again soon and to be able to delight you 100%. Best regardsYour HERMITAGE-Team
Guest User
Design Room With Balcony And Lake View
Stayed in Aug 2024
Couples
4 review
Outstanding
Posted on Sep 26, 2024
The scenery is really beautiful, the service is warm, the breakfast is standard, the room is quite large, and there is an area with a coffee table and sofa that I didn't take a picture of. The toilet and bathroom are two separate areas. Regarding the lack of curtains in the bathroom, I found a solution. The balcony curtains can be hung on the towel hooks on the bathroom wall, so that everything can be blocked.
Original TextTranslated by Google
Response from Property: Dear guestThank you for your positive review and for taking the time to share your impressions with us. We are very pleased to hear that you particularly enjoyed the view and the service. We take note of your comment about the lack of curtains in the bathroom and will discuss this internally. We welcome all feedback, as this is the only way we can find out what our guests want and respond accordingly.Thank you very much for the great photos you sent us. We would be delighted to welcome you back soon and ensure you have a all-round perfect stay.Best regardsEmma Pohle, Marketing
Guest User
Deluxe Room With Lake View
Stayed in Jul 2024
Couples
30 review
Outstanding
Posted on Aug 20, 2024
The room is simple and comfortable. What I like most is that the hotel can borrow bicycles and fenders for free. We booked a two-hour boating trip, which was so fun on Lake Lucerne.
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YouzoushijiedeApple
Deluxe Room With Lake View
Stayed in Jun 2024
Family
11 review
Outstanding
Posted on Jul 29, 2024
The view from the lake view room is so good, it's worth a try. The nearby Rigi Mountain is fun, and the scenery is great when you hike down, which is suitable for taking the elderly and children with you. In addition, the hotel provides free bus tickets, which can go directly to the train station, which is very convenient. As shown in the picture. The bus stop is just opposite the hotel entrance, which is very convenient to go to the city. It was a very good experience. During this 11-day trip to Europe, I visited two countries. The hotels in Lucerne and Interlaken were the most surprising. I hope I can have the opportunity to relax again in the future
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6/10
Anonymous User
Superior Room With Lake View
Stayed in Jun 2024
Couples
59 review
Great
Posted on Aug 10, 2024
The room has a beautiful view, and the cleaning and front desk services are very good. The bus stop is right at the door, making it very convenient to get in and out. The downside is that the room facilities are average, and the bathroom design is a bit unrestrained
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julia 1
Superior Room With Lake View
Stayed in Jun 2024
Travel with friends
29 review
Outstanding
Posted on Aug 4, 2024
One of my favorite hotels in Switzerland! The room is very big and clean! The lake view is superb and the sunset is beautiful. When I woke up in the morning, the snow-capped mountains and the lake came into view. Everything was exceptionally beautiful! The hotel staff are very warm and friendly. After checking in at the front desk, they will take me to the room for a tour and explain everything. It is especially warm and kind! There are various sports facilities in the public area, which you can use by yourself. The hotel has two restaurants, where you can book dinner. The dishes are also very special. The service attitude is really good, which makes people really feel the romance and warmth of the vacation. If I come to Lucerne again, I will stay in this hotel again without hesitation! .
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6/11