AMERON Luzern Hotel Flora Reviews

Response from Property: Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be so convenient and that you highly recommend it. We hope to welcome you back to Lucerne soon!Best regardsAndreas and the AMERON Luzern Team

Response from Property: Dear Hui,Thank you for sharing your experience and for your high recommendation! We are delighted to hear that you enjoyed your 4-night stay at AMERON.We are pleased that you found our location convenient, within walking distance from Luzern station. It’s wonderful to know that you appreciated the clean and spacious room, as well as the coffee machine and comfy beds.Your kind words motivate us to continue providing exceptional service and a comfortable environment for all our guests. We look forward to welcoming you back to AMERON in the future.Best RegardsAMERON Luzern Hotel Flora Team.

Response from Property: Thank you for your wonderful review!We're delighted to hear that you enjoyed your stay with us and found our hotel's location great. It's also fantastic to hear that our staff were kind and accommodating, and that they were able to assist you with storing your belongings after you checked out.Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regardsAndreas and the AMERON Luzern Team

Response from Property: Thank you for your wonderful review! We are delighted to hear that you had an amazing stay at our hotel. It is great to know that you found our location convenient.We are pleased that our friendly and kind staff met your needs, providing toiletries and water, and that you enjoyed the simple yet satisfying breakfast. It's also fantastic to hear that our proximity to the old town area added to your positive experience.We appreciate your feedback and look forward to welcoming you back in the future.Warm regardsAndreas and the AMERON Luzern Team

Response from Property: Thank you so much for your wonderful feedback! We are very pleased to hear that you enjoyed our central location, the friendliness of our staff, and that our breakfast left such a great impression. It’s also fantastic to know that you appreciated the modern and clean room. We look forward to welcoming you back to Lucerne and having you stay with us again in the future!Best regards,Andreas and the AMERON Luzern Team

Response from Property: Dear Mr. MeiWongThank you for your feedback and for rating your stay with us. We're glad to hear that you appreciated our quick response in delivering the kettle and assisting with the coffee machine. We also appreciate your patience regarding the safe, and we're happy it was promptly fixed the next day.Your comments help us improve our service, and we're always here to ensure that your stay is as comfortable and seamless as possible.We are looking forward to welcome you again in a near future!Kind RegardsLiuva Ruano

Response from Property: We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found the food delicious and that you were pleased with the quality of your room. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Best regardsAndreas and the AMERON Flora Team

Response from Property: We're delighted to hear that you had a great experience with us! Our staff works hard to ensure every guest feels welcome, and we're glad you appreciated their efforts. It's wonderful to know that you found your room spacious and enjoyed the refreshing welcome drink. Thank you for recommending us, and we hope to welcome you back again in the future!Kind regards Andreas and the Team

Response from Property: Thank you for your excellent review! We're delighted to hear that you enjoyed the cleanliness and spaciousness of the room, as well as the comfort of the bed. Your feedback on the Wi-Fi is appreciated, and we sincerely apologize for any inconvenience caused. We are currently working on improving our Wi-Fi service to ensure a better experience for future stays.We hope to welcome you back soon!Best regards,Andreas and the AMERON Luzern Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location. However, we sincerely apologize for the cleanliness issues you encountered with the room. This does not reflect our usual high standards, and we will address this with our housekeeping team immediately. Regarding the microwave charge, we appreciate your feedback and will review this policy to ensure it aligns with our guests' expectations.Thank you once again for your comments. We hope to have the opportunity to welcome you back for an improved experience.Kind Regards,AMERON Luzern Hotel Flora Team.

Response from Property: Thank you so much for your excellent review! We are thrilled to hear that you enjoyed our service, location, room size, and the complimentary mini bar.We appreciate your honest feedback regarding the breakfast. We strive to provide the best possible experience for our guests, and your comments will help us improve our offerings. We will certainly look into ways to enhance our breakfast options.Thank you once again for your valuable feedback. We hope to welcome you back soon for another great stay.Warm regardsAndreas and the AMERON Luzern Team

Response from Property: Thank you for sharing your experience! We're delighted you found our hotel cozy and the room clean. It's great to know that our location allowed you easy access to all the tourist attractions in Lucerne. We hope to have the pleasure of welcoming you back on your next visit!Kind regards Andreas and the Team

Response from Property: I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations, particularly with regards to the cleanliness of the bed in room 402. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you and your boyfriend. Your feedback is extremely valuable to us, and we will address this issue with our housekeeping team to ensure that it does not happen again in the future. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Kind regardsAndreas and the AMERON Luzern Team

Response from Property: Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. It's great that you found our hotel conveniently located near the train station and that you enjoyed the spacious and clean room. We strive to provide excellent service, and we're pleased that you found our staff friendly. We look forward to welcoming you back for another pleasant stay in the future!Best regardsAndreas and the AMERON Luzern Team