Waldstaetterhof Swiss Quality Hotel Lucerne Reviews

Nice breakfast. Good service and allow early check-in😀 Very convenient, only 2-3mins walk, next to train station 😊

Great location—it’s right in front of the train station, so it’s super convenient for us who used Lucerne as our home base for exploring Switzerland.

Good hotel location, near the train station. However, the price is relatively high.

Why score is low is only due to behaviour for the staff at the brake fast. Not been taught how to be kind and courteous to elderly people . Maybe she behave the same to her own parents .

The location is very convenient. It only takes less than five minutes to walk from the train station. It is also close to major attractions such as the cruise ship terminal and the ancient Kabell Bridge. The comfortable single room is spacious, clean and hygienic. I checked in on a very nice day in early August. Although there was no air conditioning, there was an electric fan, which was comfortable enough (maybe I'm not too afraid of heat).

The hotel is in a good location, right next to the train station, but the parking fee is too expensive for us who drive by ourselves, which means it costs more than 800 RMB to park for two nights without doing anything. It is expensive compared to other places in Switzerland. In addition, there is no air conditioning in the room. It seems that it is because the historical protected building cannot use air conditioning? It was too hot at night. I borrowed a fan but it was still hot. Other than that, everything else is good.

The facilities and services are good, but the price is expensive, the neighborhood is very noisy at night, the soundproofing is not very good, and the room is relatively small.

Pros first: 1. Close to the train station; 2. The selected room I booked was quite large; 3. I requested a high floor and the hotel provided it; 4. There was a young lady at the front desk who was very patient; Cons: 1. Simple breakfast; 2. The towels in the room were stained, there was dust on the floor, and the hygiene needs to be improved; 3. There is no air conditioning. It is really too hot in summer. I didn't notice this before booking the room. Although I felt uncomfortable in my heart after checking in, the hotel didn't allow me to check out early. I could only sleep for two or three hours every night. I had a very bad rest. People who have requirements for temperature must take this into consideration; 4. Most rooms don't have a small refrigerator; 5. The bath water is hot and cold. Next time if I go in summer, I should book another hotel

The triple room I booked in this hotel cost more than RMB 10,000 for three nights. There was no air conditioning. I asked for a fan but it didn't work. It was too hot every night and I couldn't sleep well. The room still has a low sloping ceiling, a double bed, and a bed turned out of the sofa. Since there is no air conditioning, we can only open the window, but it is very noisy along the road, and bugs fly in. On the day of check-in, there were cleaning rags thrown in the room. The water in the bathtub and basin was very slow, so I had to unplug the plug. When the shower was turned on, water leaked from the hose joint below and sprayed everywhere. There are very few breakfast varieties, which is probably the case in Swiss hotels. The hotel is very convenient to the train station and cruise ship terminal, but this facility really makes people not want to come here a second time. Also on the day of check-in, the passenger elevator was filled with black bags of garbage. I was speechless. Is this mixed use?

The hotel is in a great location, 1-2 minutes away from the train station. The cruise ship terminal and various buses are all in front of the train station. The main attractions are within walking distance. The service staff is enthusiastic, the room is of a suitable size, clean and sanitary, and the bedding is comfortable. The only drawback is that there is no air conditioning in the room, which makes it difficult to fall asleep at night. I sincerely hope that there will be changes. In short, it is recommended!

The location is good. But the hotel is rather shabby, there is no air conditioning, and it was just painted during the period of the event. All the rooms have a strong smell, and basically everyone staying in the hotel has to open the door to let the smell out. What era is it, and painting still has such a strong smell. It should be the worst hotel I have stayed in Switzerland.

how to say! We were mentally prepared to go, but we still can't understand why their hotel will win awards in 2020! Facilities: very old, the house is full of the smell of old houses Cleanliness: Very worrisome. There were unmade towels and wrinkled mattresses in the first room. The previous passenger’s drink bottle looked like it was used again after cleaning last time, but it was forgotten! ! Environment: There is no environment to speak of. There are also bugs in the breakfast. There is no air conditioning in Switzerland? It's very hot in the room Service: The little girl at the front desk was surrounded by Japanese and European aunts who complained, and she was unable to solve it.

There's no air conditioning, so don't take pictures if you mind. The hotel is an old but clean type. The lady who checks in is very friendly, and will introduce the sightseeing routes of Lucerne and has a free transportation card, which basically covers the public transportation in the city. The keys are old, and the key chain is very heavy. Many people will store the key at the front desk when they go out (but I am more cautious. I remove the key chain, carry the key with me, and hang it back when checking out). The hotel is right next to the train station, just across the road. Lucerne is a small city, and you can basically walk to all attractions and commercial streets. There are also coops and great bakery cafes near the hotel. There is also a garden nearby. For breakfast the next day, I went to the bakery to buy coffee and bread, and walked to the small garden to eat. There are windows in the room, and the windows can be closed, but if they are locked, they cannot be opened. You need to ask the hotel service staff to open them for you. Please pay attention to this. In addition, after checking in, we went out for a walk back to the room, and someone took the key and tried to open the door. We are both girls, and we didn't ask about our birth (in case the other party knows we are girls), I knocked on the door vigorously to signal someone in the room, and the other party quietly stopped opening the door, it was so quiet, even the sound of him leaving Not even there! Maybe the other party had found the wrong room, but safety was the top priority when going out. After hearing no movement, he quickly moved two luggage to block the door.

The location of the hotel is very good, you can see it from the train station, the service staff is quite friendly, there is Migros opposite the hotel. The cleanliness of the room is the worst in this trip, the bathroom is very smelly, and there are stool stains in the toilet, it feels like someone has just used it. The sofa in the room also felt quite dirty, and the seat covers were all dark in color, as if it hadn't been cleaned.