Novotel Lyon Gerland Musée des Confluences Reviews

Great hotel. Was perfect for a conference at the ENS. Room big, separate toilet a nice surprise as well as the bathtub Breakfast had a lot to choose from and service polite and helpful. Would recommend

Excellent, except the refusal to change us to a room on a lower floor because my wife is acrophobic and telling me that it was in relation to our reservation and that there was nothing he could do. I didn't want to answer him by telling him that I was a receptionist, I preferred to accept as such but no need to tell lies to customers.

Positive points: large, pleasant room, very well soundproofed room, home-cooked restaurant a little expensive. Negative points: excessive parking prices and complicated access, all the staff seem to be in training and take little notice of customers (too familiar), a smile would be a plus for them. the elevator in the parking lot is very very slow. Rather long check-in formalities.

Staff not welcoming! He didn't want us to stay at the pool after check-in! Not pleasant, small swimming pool, not many deckchairs, lots of people… I don’t recommend

Good environment, good service, convenient transportation

Very nice hotel and wonderful staff I will return with pleasure

Le personnel est très compétent , à l’écoute , le service excellent.

Soso.

We stayed there before and its a nice and conveniently located hotel. It get's a bit old and some of the fixtures would require updating. The restaurant was nice and the food good. We will come back when travelling in this direction next time

Property does not demonstrate the caliber of a 4 star establishment. Staff lacks hospitality skills and compassion. Check-out time was posted at 12 Noon, however, housekeeping keeps badgering guests at 9am, 10am and 11am to ensure we have vacated which was extremely intrusive especially when we were getting ready to check-out. I answered the door once and the housekeeping lady (perhaps Manager) gave me a rude and stern look, questioning why we haven't left the room yet. Additionally, contacted the front desk to extend a courtesy late check-out of 1pm as 3 of us were very ill due to food poisoning, and yet we were denied. As a guest, one would expect a little more accommodation based on each unique circumstance, and the requests in my opinion were more than reasonable. Nonetheless, very likely will not be returning.

Nice facilities but very limited dining options around the hotel. If you are in Lyon for sightseeing etc, you will need to go back and forth between the city center and the hotel.

Terrible service at all levels, particularly in the restaurant. After making a reservation and twlli g the host, I told hom where I would be and then pointed. A 1/2 wait turned into an hour I checked back in with him. No recall of the reservation, I waited agaim for a 1/2 hour and was seated. They brought part of my ordet and forgot the entree. During that wait they messed Up 3 other orders.

Enjoyed my stay here. It is a little out of the way but travel in and out of the city on public transport is straightforward - assuming the services are running. Breakfast was good but the bread choices were limited especially on the second morning where there was only 1 option apart from pastries and cakes. I would return. The room was nice and spacious with the benefit of a sofa too. TV was very limited with no subtitle or original language option ( now available in many hotels). No radio options either but there are probably not so many people nowadays who like this option.

It is a little distance to che center of city