Guest User
December 9, 2024
Outstanding!! The island and the sea are amazing. Coral reef and turquoise water keeps you snorkelling all day long, surrounded by a variety of fishes and underwater nature. Beach villas are amazing: sea facing (you can enjoy sunrise and sunset with colours hard to describe), super comfortable, with all the amenities to make your stay relaxing and exciting at the same time. The bathroom is exceptional. The resort is like a paradise, where you can move from one restaurant to another, to the beach pool bar or SPA just few minutes walking across palm and tropical vegetation. It really seems to be in movie! Great food (Italian - chef Andrea is amazing -, international, Japanese and grill) and drinks. On top of everything, what made our vacation unforgettable, was the courtesy and kindness of the entire personnel: always smiling, always available to take care of us, to cuddle us, to make ourselves comfortable and feel welcome. I was extremely impressed by their professionalism and their authentic way to be happy we were there. Our housekeeping person (I think his name was Jahson but may write it wrongly) was setting up the villa two times a day and from time to time gifted us with wonderful things on the bed (floral welcome message, swans with towels, and 'see you soon' floral composition when we left). And every time we met him he wanted to make sure everything was perfect and did not leave without thanking us with his hand on his heart! Same behaviour and courtesy from all the staff of the diving/excursions center. Great excursions (snorkelling tour - with turtles encounter - , dolphin tour - and we saw many - visit to a real inhabited island, golden sandbank). They took care of us, guided us, always with us even in the water to ensure our safety and to make sure we enjoyed all the experiences. And again, with an authentic courtesy and kindness hard to forget. And what to say about our personal assistant, Kim: she took us hand-in-hand from the beginning to the end, welcoming us when we arrived with the seaplane, booking for us everything (restaurants, SPA, ...), making our vacation perfect, and greeting us when we left from the seaplane pier. Thank you Kim!!!! I could write for hours.... but only going there you can really feel what a great experience is! Summary: our experience at Baglioni Madlives did exceed all expectations! 5+ stars in everything (location, services, food and drink, villas, personnel). A sincere THANK YOU to all personnel for your authentic way to welcome us and to make us enjoy at the best our stay there!