Hotels near Maastricht, Maastricht

The location is very convenient near the train station. The self-check in function is clear and easy to understand, and all instructions are not difficult to understand. The overall cleanliness of the room and bathroom is good, and the shower place is large enough.

Yes, the hotel is in the old town, wherever it is convenient, it is an old monastery remodeled. There is a Chinese restaurant opposite the hotel. The key is that Maastricht is very beautiful, there are not many people visiting in winter, and even less Chinese tour groups. Because of the junction of the three cities of the Netherlands, Germany and Belgium, it is very international. Shopping is great, Belgians are running over to buy things. Classical architecture, beautiful lakes, and the “Paradise Bookstore” rebuilt by the church.

Hotel staffs were friendly. The hotel is a bit dated. Definitely can improve on cleanliness. The coffee cups and spoons in our room had stains, the rug around the bed was so old and gross looking and there was even a dead baby cockroach stuck on the wall. Free vanity kits and tubes of lotion were unnecessary.

I was with my husband and we celebrated the 2nd portion of our honeymoon, a wedding gift from our friends and family. Our check-in was smooth and the staff gave us an upgrade to a junior suite with a note and some deliciouschocolates. It was lovely but not very sound proof from other guests. The room could use a few updates as well but the view was beautiful. The property is gorgeous with the château, sculptures, church, rose garden and natural surroundings. We enjoyed our Saturday night dinner at the grill and the service was very good. There are limited dining options on Sunday evening if you don't wish to leave the property. I had a massage with Maureen and she worked wonders on a troublesome back problem. A true professional. The breakfast buffet was quite extensive with local products as well but very busy. Not a calm environment with large groups and an impolite guest on her phone but we appreciated the quality of the food, options and service team. We enjoyed our stay but felt that for such an incredible setting, there was a certain charm lacking with such a whirlwind of comings and goings. Perhaps a future stay but not during peak season.

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.

This was our family present for Christmas :) We came with our 1,5 year old baby. We had such a great time, the hotel is spacious and quiet, so is the room. The staff is friendly and welcoming. Very good breakfast and exceptional dinner at Akko. The environment is green and peaceful and you can go for beautiful walks in the park just nextdoor. We had such a resourceful weekend ＜3

It is not the nicest experience that my room was right next to the service rooms and every morning at the service entrace there was a big commotion, and the corridor full of the cleaning stuff, and also that the personell comes out to smoke in front of my window and put the coffee mug on the window sill, even when the window is open and smoke comes into my room (I am a non-smoker) and I dont feel I have my privacy in my room if personnel is smoking in front of my window. Getting a nice coffe in the morning from the bar )`( and not from the automated coffee machine incuded in breakfast) is problematic and even after the propoer coffee machine was switched on, I got the ilk into my coffee from the automatic machine, which is not the nicest milk (it really tasted like milk from powder or long-live milk, which is just simply not nice for a coffee) I would say in a prestigious 4-star hotel, proper coffee should be an option.