The Victoria Hotel Macau

The Victoria Hotel Macau Reviews

The Victoria Hotel Macau

118 Do Arcoda Areia Preta, Macau Peninsula, Macau, ChinaView Hotel Details
The Victoria Hotel Macau
The Victoria Hotel MacauThe Victoria Hotel MacauThe Victoria Hotel Macau
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The Victoria Hotel Macau Guest Reviews

4.2/5
Very Good
2179 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(2179)
Positive reviews(1929)
Reviews with photos/video(352)
Great value for money(155)
Easy to get around(146)
Near shopping area(90)
Convenient for shopping(75)
Friendly front desk staff(71)
Strange smell in room(28)
Stayed multiple times(22)
Luggage delivery service(11)
Negative reviews(250)
Mickay
Business King Room
Stayed in Nov 2024
Couples
38 review
3.5/5
Posted on Nov 19, 2024
Victoria hotel Macau : Very warm atmosphere, one of nice hotels in Macau. Very accessible and convenient. The rooms are clean with complete facilities. I so like the rooms so comfortable sleeping and so relaxing.
6/8
Response from Property: Thank you for your comments. Our hotel has a great location and convenient customs clearance. It is a good place to stay for business trips and travel. We look forward to seeing you again!
Shania Febriani
Deluxe Double Room
Stayed in Jan 2025
Couples
12 review
4.0/5
Very Good
Posted on Jan 15, 2025
nice hotel
Response from Property: 謝謝客官的點評, 我們酒店地理位置優越, 過關便捷, 是商務出差旅遊的好住處, 期待您再次光臨!
Guest User
Business Twin Room
Stayed in Dec 2024
Business travelers
2 review
1.2/5
Posted on Dec 18, 2024
The worst reception , the worst team , the worst service ever on a medium hotel . We are a family and we have a kid with us and that was the most bad experience in a hotel we had
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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maher
Business King Room
Stayed in Jun 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Again and again I would like to say that the Victoria hotel is really wonderful 😄
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Saidu
Business King Room
Stayed in Nov 2024
Travel with friends
44 review
4.0/5
Very Good
Posted on Nov 5, 2024
The hotel has an easy access to local restaurants and transportation. There’s a supermarket right beside it for convenient shopping
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Shaik
Business King Room
Stayed in May 2024
Solo travelers
4 review
4.5/5
Great
Posted on May 31, 2024
Location is little bit far from city centre but near to bus stop and shop
Response from Property: 謝謝客官的點評, 我們酒店地理位置優越, 過關便捷, 是商務出差旅遊的好住處, 期待您再次光臨!
Yixian
Business Twin Room
Stayed in Sep 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Oct 23, 2024
Everything is good except that Wifi is so weak in my room. There is a 24hr supermarket next to this hotel.
Response from Property: Thank you for your review. Our hotel has a strategic location and convenient border crossing. It is a good place to stay for business trips. We look forward to your visit again!
Yeremia
Business King Room
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 19, 2024
My wife and I were satisfied staying here. the room is clean, there is a table and sofa for drinking coffee, this is what the wife really likes. What we like most here is that the rooms are not stuffy, the bathrooms don't smell. The atmosphere was calm so we could really rest very comfortably. Friendly customer service, when we leave we bought cakes in the hotel lobby with discounted price. we will definitely come back again later.
Response from Property: Thank you for your review. Your praise is our infinite motivation. We will do our best to give you a wonderful stay experience. We look forward to your next visit!
Anonymous User
Business King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Underrated, yet very accessible location some 20mins walk from border crossing. Enjoyed our time here.
Response from Property: 謝謝客官的點評, 我們酒店地理位置優越, 過關便捷, 是商務出差旅遊的好住處, 期待您再次光臨!
Anonymous User
Business King Room
Stayed in Oct 2024
Business travelers
189 review
4.2/5
Very Good
Posted on Oct 14, 2024
Victoria has a great cookies shop at the entrance, i liked the rooms. Great value.
Response from Property: 謝謝客官的點評, 你的好評是我們無限的動力,我們會盡我們所能讓您有一個美好的入住體驗, 期待您下次光臨!
AndySit
Business Twin Room
Stayed in Aug 2024
Family
104 review
3.0/5
Posted on Aug 9, 2024
very good hotel and the hotel is a great place for the weekend and we can do a few things
Response from Property: 謝謝客官的點評, 我們酒店地理位置優越, 過關便捷, 是商務出差旅遊的好住處, 期待您再次光臨!
Gelli
Business Twin Room
Stayed in Jul 2024
Solo travelers
1 review
2.0/5
Posted on Jul 5, 2024
The room smells cigarette. I request a big bed, they gave me two single beds. Staff doesn't speak English . There's one time I was very tired from outside, but my room can't open, I had to go back again to receptionist to activate my key card again.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Nina Nungning
Business Twin Room
Stayed in Apr 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on May 10, 2024
Beautiful hotel and clean
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
BAH THIERNO MAMADOU
Deluxe Double Room
Stayed in Jun 2024
Solo travelers
18 review
4.7/5
Amazing
Posted on Jun 24, 2024
Very nice and very hotel, sometimes just the reception services are not good, but I recommend the hotel
Response from Property: look forward to seeing you next time
Guest User
Deluxe Double Room
Stayed in May 2024
Family
1 review
1.2/5
Posted on May 31, 2024
not recommended!! the staff is not approchable!! and also we asked for fork and spoon. they said its not available!!!
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Show More
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