Hotels near Artspace Mackay, Mackay

Check in at reception a little disappointing... other then that, excellent would definitely stay here again 🙂

The hotel is clean and tidy, and the bed is very comfortable to sleep. It is very close to the sea, and you can see the sea when you open the balcony door. The room has its own refrigerator, microwave, bowls and plates. I bought something to eat and put it directly in the refrigerator. The front desk of the hotel is also very welcoming and will visit again.

Disappointing experience. Would recommend looking elsewhere. I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated. Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival. Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running. The only positive I have from this stay was the comfortable bed.

Large room, with a very comfortable king bed! Bathroom is modern with a country style twist as the vanity is a dark wood but very large/long. If you like a country style decor this hotel will be perfect, as you find the furniture inside is a dark wood, tall buffet with bar fridge, desk, luggage rack and a wardrobe. Completely tiled, and a very hot shower. Lounge chairs are a little old and the place has general wear and tear, but a quality 3 to 3.5 star hotel.

Rooms are modern, clean, comfortable and quiet! Everything you want when you're away from home. Check-in and check out was easy with the lovely staff. We are frequent visitors to Mackay and will happily choose to stay at the Mackay Resort Motel again.

We've always stayed at the Rose, Lynda and John were great hosts and the breakfast (included) was great, the restaurant nice and handy with well cooked meals - sadly this time around we've decided we won't be back - room was OK but furniture old and battered, the fridge almost falling through the base of the cupboard which was chipboard - restaurant no longer operating and nothing was working with the 'free' breakfast - the water in the urn lukewarm, the toasting machine playing up and very basic spreads for toast, a few cereals, and that was it. Only white bread offered and had to dig in the bread packet like everyone else was digging - not very hygienic in my opinion. We ended up giving breakfast a miss after the first day, very disappointed that the new owner hasn't done anything about improving this tired old lady.

Check-in went fine, young lady was polite. Got into our room to wind down and the streaming service for the television was not working. Tried multiple times following the guide on the service without success, so called for assistance. Young man came to the room, wasn't knowledgeable on the system and after pressing the same buttons and suggesting Bluetooth, (there was no suggestion that this was an option?), we were left with ”Well I'm not sure, sorry” and he walked out. There was no discussion of other options to resolve the matter, (other rooms were available), or to discuss this with his manager and have a form of compensation offered, (not that it was expected but that is hospitality and customer service. Someone is paying a lot of money for things to work, and not to have to muck around when they are staying with you at the property, or are using your restaurant and bar). Decided we would go and have an early dinner and the staff behaviour was something I have not seen before after many years in hospitality. The chef was in and out of the kitchen walking quickly through the bar area multiple times, back and forward into but never carrying anything? (And yes there was an event in the event room beside us, but still didn't make sense or appear professional). Bar and wait staff seemed disengaged, considering it was quiet. Entree was very average, bruschetta was piled high with avocado, VERY little tomato mixed through, balsamic glaze was there, with a beetroot plate flare, but every flavour was sadly lost to the avocado. Mains were lovely, steak was cooked perfectly. Bed was very comfortable, hot water was speratic but pressure was nice. Overall had heard great things about the property after researching for a special place to stay, but left feeling rather disappointed. Unfortunately won't be staying again.

Both of the young ladies who booked me in were very helpful and pleasant also the same thing with the lady who checked me out, it was lovely to have a cheerful greeting and smile when you have been driving all day. I had the chicken parmy and a drink from room service, it was lovely and also nice and hot still. The only negative was trying to find the car park!!! Maybe I'm getting old lol

We had a splendid 4 nights at Mantra Mackay. The staff were very helpful, caring and friendly. Many thanks especially to Julie, who organised breakfast for us on one of the days when we had to leave the hotel at 6am for an early tour. The reception staff were polite and always available to help and provide us with additional amenities and directions within the locality. The rooms were clean and spacious with plenty of natural light and a lovely view of the marina, coral sea and swimming pool, which made for a relaxing swim on a hot afternoon. The town's centre was an easy drive within a 10 minutes' from the hotel.