Best Hotels near Emerald Theatre, Macomb County

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.

Tonight is my third night at the hotel. I know they only do a courtesy type cleaning after four nights however, I travel at the Hilton frequently, and usually after two nights the food that I may order to the room needs to be discarded as well as the towels need freshening and coffee needs to be replenished. I called this morning to ask if they could do those things as well as they should make the bed. And then went by the front desk and made sure that my request was going to be carried out and they assured me it would. I apologize for coming by the desk and calling, but explained that in the last two visits in the last three weeks at Hilton That the housekeeping service had not performed their duties. With that being said, they smiled and said oh no, those are other properties we will do a good job. And I had to explain that as a friend as one company because I travel all over the US and I only wanted to have the room serviced and that’s what I was looking for no matter who owned the hotel. So after another long day, I came into the room, and everything was done except the bed being made. This would not normally be a big issue accepted the sheets do not fit the bed very well and they come off the corners every night. So, after two nights, I felt it would be great to have them make the bed so that I didn’t have to make the bed again tonight. So I had to make the bed again tonight and tomorrow will be my last night here. I’m not sure if they will come to make the bed so that when I come home after a long day that the bed will be made. It would be nice but you just can’t expect good service anymore these days I think. Like I said, I’m a diamond member with millions of points and still yet the service is not very good. Very disappointing in this hotel. It’s my first stay here and I have been coming to Michigan twice a year for 10 years. So I may try another Hilton brand for my next trip.

Food was great. Love the coffee!!! It's our home away from home while visiting family. My grandkids loved the pool!! This was our second stay in 2 months. Very clean ...beds are comfortable. We will be back again and again

We loved the historical district &everything was close in travel timethe pool was closed because of health departments on Friday but the 8 and 12 year Olds went with mom dad and 82 year old great grampa to go cart track it was alot of fun only a 5 hour trip from tinley pk Illinois

The hotel is great. There is also a free parking space. Breakfast is OK. Is the location far from the airport

My family of 8 visited this hotel as part of a hockey tournament. As a family of 8 we need the MAX amount of room we can get in a room and reserved a 2 bed ”suite” as their website called it. Their website clearly says that this room as a ”separate seating area” with a pull out couch. Like 99% of hotels that advertise this, this usually means there's a separate room. All there was, was a couch on the far side of one of the beds. There were no pictures of this room on their website either, its blank. Appears they really do try and mislead you. We like the separate room so our younger kids can go to bed early and the older ones stay up a bit later, very hard to achieve in a room of this style. The house keeping staff were also very rude. The Saturday morning of our visit, before we left (8am) we asked that our room be cleaned in the morning. We returned at 1pm, room not cleaned. We started preparing lunch when there was a knock on the door with the staff wanting to clean. We told them we were having lunch and they persisted, indicating they wanted to go home and they had to do our room....uncomfortable! On our last day, we asked for a late check out so our 6 kids could use the pool and it was no issue. 30 minute prior to our departure, there was another knock on the door - housekeeping - they were rude, telling us we should not be there and they needed to clean the room. We told them we had a late checkout and it was a Sunday night, there was no way that they were going to be busy with check in's that night anyways, they stormed off. The pool was nice and warm, but never had towels. We went down on Sunday at opening and there were no towels, one would assume you would do the laundry over night and when you open the pool in the morning it would be fully stocked. The breakfast was good and the hotel was in good shape.