Hotels near DEVRED 1902, Macon

We wanted to spend the night here while on a long drive home from the south of France to the Netherlands. We called around 11:30 PM to inquire about availability for our family of 3. The person answering the phone said yes, no problem and confirmed the price we saw online. When we arrived, we had to reserve a room through a machine at the entrance. We entered ”3 persons”, but then the system offered us only a twin room. The person who had answered the phone was there, he told us he was only the security guard and not the receptionist. He said he supposed there would be a third bed in the room, since we had entered ”3 persons”. However, there was no way to check, because only after paying at the machine we would receive the room number and code to access the room. As it was midnight by then, we booked and paid the room anyway, found out that indeed, it had only two beds. The security guard could not care less about this situation, did not offer any sort of help or solution. Then we took our camping mat - which we luckily had in our car - and one of us slept on the floor. The next morning we went to talk about this at the reception. We were told, in an unfriendly way without any understanding for the unpleasantness of the whole situation, that the security guard had no access to the booking system so he could not tell us about availability on the phone. And that for 3 people we simply should have booked 2 rooms. Which would have cost 160 euros, not really our idea of a budget stay... Aside from this bad experience, the room was okay (for 2 persons), good beds, OK bathroom. We were not happy that it was not possible to switch off the air conditioning, and there was traffic noise in the morning, but this is inherent to booking a hotel near the highway so we did not mind about this.

A good stop over hotel, not too far from the motorway. Clean and comfortable. Coffee facilities. Shower a good size. Parking secure at night. Receptionists friendly, check in speedy. They had suggestions for a place to eat in the evening and spoke good English as well as French. Would stay here again. We booked though the originals hotel website.

Here we are in an old campanile, so the indoor and the rooms are always in line with the original ... There are signs of degradation outside the building that it would be worth taking care of. The hotel and restaurant building, lost the traditional buffet of the ”campail” (damage) ... Breakfast is standard and without hot meal.

Les chambres conviennent pour 1 nuit. Elles ont été rénovées. Un peu particulier d avoir le lavabo dans la chambre et non la salle de bain. L espace entre la douche et les WC est assez étroit mais pour 1 nuit d étape c est parfait. L hôtel est situé directement à la sortie de l autoroute. Des restaurants se trouvent à 6min en voiture. Bon petit dejeuner

I booked this place in a bit of a rush because we had to return from Provence early and to find a stop-over at short notice. I wish I'd researched it a bit more carefully and read some of the reviews here very critical of the service - because that was very true of our experience, too. And for me the warmth and welcome of the staff is as important as the comfort of the room (which was OK) Some of the service wasn't just mildly bad - it was startingly so. For example, the extraordinary indifference (some might say rudeness) of the guy on reception when we arrived set an unfortunate tone. And the grumpiness of the young woman who served us at dinner felt like a parody at times . She would have fitted in well at Fawlty Towers and having the menu literally plucked out of my hand would have been a comedy moment if it hadn't been so unpleasant. The young woman at breakfast was much more helpful. But the whole impression was one of a big corporate establishment which didn't take much interest in giving its clients a positive and happy experience. My professional background is in management - and quite frankly if any of my staff had behaved in these ways, their feet wouldn't have touched the ground! This calls for some radical staff training - and maybe a thought about whether staff recruitment policies are working?! Suffice it to say, when there are so many lovely hotel and Logis experiences to be had in France - we wouldn't dream of going back.