Extended Stay America Suites - Detroit - Madison Heights Reviews

Response from Property: Dear Startravelers, Thank you for taking the time to share your feedback with us. We sincerely apologize for any concerns you had during your stay. Our guests' safety is our top priority, and we understand that incidents can be unsettling. We appreciate your understanding regarding the situation with the police. We will improve our communication to ensure our guests feel secure and well-informed. Your comments about the desk clerk have been noted, and we will address this issue internally. If you decide to stay with us again, we hope to provide you a more comfortable and reassuring experience. Thank you for choosing us. Sincerely, Hotel Management

Response from Property: Dear Cmkanitz, Thank you for choosing us. It is good that you were pleased with the friendly staff and found your bed comfortable. However, we apologized for not meeting your expectations with a clean towel provided to you and noted your observations regarding the need to update and renovate. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely, Hotel Management

Response from Property: Dear jazzns2, We appreciate you for taking the time to review your stay with us. Our housekeeping team services weekly to offer minimal intrusion and ensure our guests enjoy a clean and comfortable stay. However, we are more than happy to provide this service anytime at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and are complementary. We regret that this information was not made aware to you upon your arrival, and we have shared your comment with our team to ensure our guests are well-informed of our policies in the future. We hope you revisit us to experience our hotel’s services and accommodation to the fullest. Sincerely, Hotel Management

Response from Property: Thank you for taking the time to share your feedback. We want our guests to have a comfortable experience, especially during a medical visit, so we are sorry you did not have a restful stay. We also regret we were not able to resolve the issue you reported to your satisfaction and the inconvenience this caused. We understand your frustration and are grateful for your patience. We hope your wife is feeling better now and that you will stay with us again the next time you are in the area. Sincerely, Hotel Management

Response from Property: Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our friendly service, comfortable suites and convenient location. Thank you also for recommending us, and we look forward to your next visit. Sincerely, Hotel Management

Response from Property: Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management

Response from Property: Thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay. However, we regret not meeting your expectations and apologize for the concerns with your guest room. We will address this with our housekeeping and maintenance teams and take steps to ensure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Response from Property: Kevin, it is a pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you are enjoying your stay and our facilities and service are to your satisfaction. We look forward to sharing your positive feedback with our team. Please let us know if we can do anything more to make your visit better. Sincerely, Hotel Management

Response from Property: Thank you for the candid review. We are genuinely sorry about the circumstances that brought you to us. We also apologize for the disappointing experience you had with us, and for the unpleasant incident you outlined with an individual at our property. The safety and security of our guests is our utmost priority; therefore, we regret this happened during your and are sorry to learn about the unsatisfactory service you received from our front desk regarding this matter. Please be assured we will review this with the appropriate individuals as well as our front desk team and take the necessary actions to ensure we are well-poised to tackle such situations going forward. We hope you will consider us again whenever your plans bring you back to our area. We would love to demonstrate how we have improved and show you the hospitality you deserve. Sincerely, Hotel Management