ITC Mora by Soho Boutique Reviews

Pillow cases were obviously unwashed with huge blood spot inside folded/tucked inside portion of pillowcase on the also bloodied pillow. Cannot imagine how this happened but it was super gross, disappointing, and very disgusting that is was placed on bed let alone left inside room. Very glad we didn’t see or use pillow as it was not noticed until we placed it from couch where we laid the extra bed pillows back onto bed but that certainly made us very uncertain about overall cleanliness of everything in room and property. Asked at checkout if they would notify or check with housekeepers, hotel said they were sorry but that was all they said

Very nice hotel opposite Prado Museum. Very clean and with good service.

Good location, nice helpful staff.

The hotel was close to Atocha Station, close to the airport bus, so it was convenient, the staff was friendly, and I liked the 15% DC when using the restaurant.^^

The hotel is in a very good location, only 600-700 meters walk from Atocha train station. The Prado Museum and the Reina Sofia Art Center are both within 200 meters. Retiro Park is also across the road. Unfortunately, the three nearby subway stations on Line 1 will all be closed for maintenance before the end of October 2023. The advantage of taking the subway is gone. Fortunately, there are many bus stops in front of the hotel where you can transfer. The first disadvantage of the hotel is that the elevator is too small and can only accommodate two people with luggage. The corridor is too narrow and the rooms are not big. We booked two rooms, and the bathroom was so small that we couldn't even turn around. Also a reminder, there are two hotels called Mora nearby. We made a wrong navigation and walked 4,000 extra steps up and downhill in vain, which was very painful.

The equipment is a bit old and the air conditioner feels like it hasn't been cleaned for a long time, but the room has enough space and is close to Atocha Station

The staff was very friendly, but the first room I was assigned to had a bad smell and bed bugs crawling around. So I couldn't sleep that day. I changed to a different room the next day, and it was fine at that time.

No problem at all. The location is good as it is near the Prado Museum and within walking distance from Atocha Station. The front desk service is very good. The restaurant inside is also delicious, and guests can get discounts.

Good location and excellent treatment by the hotel staff.

Good quality-price hotel, near Atocha.

Located next to Atocha train station

Well located. Great service

地理位置很好！離普拉多博物館超級近，早上早起十分鐘就可以直接走着去排隊的程度，考慮到博物館的火爆程度，這點特別滿意。住酒店可以有隔壁餐廳的折扣，如果能有購買早餐的選項就更好了！前台很友好！！謝謝！！

Nice room, cleaned daily, but quite small. The bed was fine but the pillows a bit hard. A wonderful location. Although our room overlooked a very busy street, we did not hear any street noise because the balcony had double doors. We ate a few times at the adjoining restaurant which was pleasant. Fifteen percent discount for hotel guests at lunch and dinner (not breakfast).