Exe Convention Plaza Madrid Reviews

Amazing people working at the reception and the restaurant. Very efficient team always there and knowledgeable regarding the hotel and Madrid. Extremely good stay for us. I highly recommend this place.

The paid buffet breakfast has a lot of food, and if there are many people, you have to wait for a while before the food can be replenished! Most of the staff at the front desk were very willing to help me solve my problems and were very friendly! Each room has a bathroom dryer and heating pipe, which is very convenient! On the first day, we stayed in the last room. The WIFI signal near the corner of the table was weak and could not communicate with the outside world! Perhaps because the router was not installed, the problem was solved by adjusting the room the next day! The room we stayed in the second day: There was a problem with the waterproofing of the partition between the bathroom and the bedroom, and I saw a little leakage after taking a shower!

The environment is not good, the lobby is leaking

All very well Very friendly

Very good place, only the distance

All very well

Staff were friendly and helpful. We had an adjoining room, would ensure you specify no adjoining room if travelling as a couple. Person in room very loud, may of well had the door open. Hotel moved us on request to a quieter room as noise was persistent. Overall a comfortable stay, ideal if wanting to be out of the City. Great location for stadium which was the main reason for travel.

Rude, disrespectful, ignorant staff. We were given a room with a shower that was fixed too low, the water was flooding the bathroom and the corridor. We were promised a fix but eventually no care was given and nobody came to see it. Definitelly, not a **** hotel. The decor was quite poor, facilities too; the kettle provided but no tea or coffee, very poor choice of toiletries, only one set given for 2 people. It felt as if the room was not ready for us or under some kind of reconstruction. Not clean to scratch, very basic. The front of the hotel quite industrial but there are nice places at the back in the residential area. Mainly operated via Uber, close to Alcobendas and shoppng centre. Defo not worth the money, won't be going back. Felt ignored and unwelcomed. Avoid if you can.

Generally speaking, the stay at the hotel was good. The room was spacious, the double bed was king size. However, the buffet breakfast was quite dissapointing - there was just two types of processed jam, two types of cheap cheese, scrambled eggs from egg powder, a bit of industrial pastry products, and more or less that is it. Did not worth the "special price" of 11 euros, otherwise 14 euros. Parking outside the hotel is possible for free, but they offer paid parking 18 euros per day.

Friendly and helpful front desk personal, especially Ricardo, who went out his way to receive me at late hours and who also bring me a hot at very early hous of the morning i left while waiting for transportation

Can’t fault the staff as very helpful with ideas of where to go and see plus the metro stations to take and location was great for getting to the livelier parts BUT the beds were hard, pillows incredibly thin, rooms in no way sound proof as stated which was the worse part. Service - can’t fault Hotel- needs some love and also the website info updated.

The staff was friendly and helpful I made a mistake with my booking and they assisted adding another night without issues. The room was comfortable, however the batheoom was leaking water and we were unable to take a shawer or bath as the water was super hot we couldnt find the cold water, the room was cleaned the first night and they took the used towels without replacing them, there is a big convenience store and a supermarket like two minutes walk away, the parking is comfortable and easy to access.

I chose this property for its proximity to the airport, as well as for the cover-image on Expedia's site: a rooftop bar with a beautiful view of Madrid. However, the Rooftop bar appears to be defunct (a couple broken tables and chairs remained). While you can find places to eat and drink around the hotel, it's a bit hard to find from the area where the hotel is (a busy road). And, while the hotel comes up in searches for proximity to the airport, my cab ride on a low-traffic Sunday morning was 10 Euro more than a cab from the airport to Central Madrid. If anything, ******* should remove the cover image for the hotel (the rooftop bar).

Room was okay, but there was a huge rain leakage in the lobey. Friendly staff.