Ibis Budget Madrid Vallecas

Ibis Budget Madrid Vallecas Reviews

Ibis Budget Madrid Vallecas

Hotel, Poligono Industrial Vallecas, C. Casas de Miravete, 17, Madrid, Community Of Madrid, 28031, SpainView Hotel Details
Ibis Budget Madrid Vallecas
Ibis Budget Madrid VallecasIbis Budget Madrid VallecasIbis Budget Madrid Vallecas
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Ibis Budget Madrid Vallecas Guest Reviews

4/5
Very Good
29 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(29)
Positive reviews(19)
Negative reviews(10)
Guest User
Standard Double Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on May 13, 2024
Very convenient and quiet. Comformtable will come again
Guest User
Standard Twin Room
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 22, 2024
It's okay, it's okay
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Mauricio Pinzon
Double Bed and Single Bed Room
Stayed in Jun 2022
Friends
1 review
5.0/5
Outstanding
Posted on Jun 16, 2022
good hotel
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Guest User
Twin Room
Stayed in Nov 2021
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 29, 2021
All perfect
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Guest User
Stayed in Feb 2024
Other
0 review
1.0/5
Posted on Feb 1, 2024
The claustrophobic room, it seems that they have divided the room into two rooms and they have placed the bathroom too close to the bed. I couldn't stay two nights in a row. It seems that you are in a cellar. The people at the reception are friendly and the cleanliness acceptable .
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Guest User
Stayed in Jan 2024
Other
0 review
1.0/5
Posted on Jan 8, 2024
Lousy rooms. No heating. Problems at breakfast due to limited space, small quantity and large influx of people. There are no closets in the room, they are not properly isolated from outside noise and overlook a gas station or an avenue.
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Guest User
Stayed in Sep 2023
Other
0 review
2.0/5
Posted on Sep 15, 2023
Difficult to get to because the metro line is closed, it takes an hour and a half by public transport to the center of Madrid. I arrived and the television didn't work, they didn't do anything with the excuse that it had rained, surreal. I live in a third world country and I had never heard an excuse of that nature, not even in the worst hotels, in short, I thought that by staying at a chain hotel I would have a guarantee of good service.
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Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 11, 2023
Comfortable, clean and quiet hotel. Reasonable price, friendly staff and super willing to help you with whatever you need. Hotel open 24 hours a day, with 24-hour snack service in case you are hungry at any time of the day, there are also a couple of restaurants nearby that you can walk to, they have a vending machine, a buffet breakfast that is great for €7 you have variety and you can eat whatever you want. They have underground parking for €7 a day and an area available to park on the street for free if you want too.
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Guest User
Stayed in Jun 2023
Couples
0 review
1.0/5
Posted on Jun 29, 2023
The worst experience in hotels for more than 20 years. When making the reservation, the characteristics of the room are not explained well, we were confident that our room would have at least a hair dryer, a clothes iron and that at least the room would be cleaner, well no, our surprise upon entering was that the room was full of moisture on the walls, the floor was dirty, the shower was moldy and the bathroom was tiny, because you couldn't even sit in the toilet since it is so small that you hit your head on the door, the walls are of paper, every time a neighbor sat or lay down on the bed in his room, it seemed like they were going to go through the wall. The parking is expensive €7/day, and also small, now I understand why the entire entrance and exit ramp is marked by rubbing from cars. For a hotel chain managed by the sheikhs of Paris Saint-Germain, we expected more glamour. In short, a bad experience, we will not book in this type of hotel chains again.
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Response from Property: Dear guest, Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience at our hotel and that is why we took note to improve the points that were not to your liking. We have both a dryer and a clothes iron at the reception for those clients who request it, and can offer it to them at any time, since the reception is open 24 hours a day. We are sorry that the room and our parking did not meet your expectations. Every day we strive to offer an exceptional experience to our customers and it is clear that this time we were not able to achieve our goal. We would appreciate it if you would give us another chance and you can be sure that we will try to do everything possible to ensure that you have an excellent experience at our hotel that many guests have already had the opportunity to enjoy. Sincerely, Cristina M.
Guest User
Stayed in Feb 2023
Friends
0 review
1.0/5
Posted on Feb 8, 2023
We reserved a room and left it paid. In the comments we reported the time we would arrive (we arrived 17 minutes earlier than planned). Once there they excused themselves saying that due to a failure between shifts, they had given our room to other people. They sent us to the 4th floor to solve the problem but... The room reeked of tobacco and we made it clear that we are smoke-free. The smell of the shampoo and gel smells like a dandy baron who throws things away. The duvets were not very warm. On the website it says parking included and once there they tell you that it is 7 euros. Touch your balls! Absolute disaster. Of pity. You will not see us in another ibis in your life.
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Guest User
Stayed in Feb 2023
Other
0 review
1.0/5
Posted on Feb 8, 2023
We spent one night in this "hotel" because we did not find availability in other similar ones and the experience was not good. Location: in an industrial estate. Building: consistent with the location, it looks like an industrial warehouse. Cleanliness: not even fair and dog smell both in the common areas and in the room. The establishment accepts pets, which is very positive, and, precisely for this reason, cleaning should be much more intense. Breakfast: fair, fair, fair; Little quantity, little variety and little quality.
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Guest User
Stayed in Jan 2023
Couples
0 review
1.0/5
Posted on Jan 19, 2023
Far from the center, distance from bus and metro. We were 2 in the room every day you had to go and ask for towels as there were only for one person, the justification was that one towel per person was distributed which is totally false as many other people in a single room had 2 towels. In addition, the magnetic key did not work 3 nights out of 4 and every time you had to go downstairs to have it reactivated
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Guest User
Stayed in Dec 2022
Couples
0 review
1.0/5
Posted on Dec 15, 2022
If you want to catch SARNA, this is your hotel. When you enter the room the first thing you see are yellowish sheets, which gave me a very bad feeling, without knowing that two weeks later I was going to be diagnosed with Scabies, (which we will see in court by the way), without a doubt if you want adventure This is your hotel, if you want to rest or take a trip, forget it. The towels are like cigarette paper and in poor condition, the bed better take your sheets, don't end up with scabies or be disgusted by the state it's in, because you mention it and they tell you it's beige, the new sheets are ibis, the color range of your retinas... ahem... the pillows are cushions of a height for babies; The street sounds as if you were in it, forget about resting; I hope you don't forget your toothbrush or any toiletries, because your answer is going to be go to the supermarket; The television, so to speak, is tablet size. When you arrive at the hotel, the first thing you notice is that it is not what you expected, the hallways smell of tobacco from the moment you enter the hotel, you check in online, so that they ask you again for the documentation to do it in person, without a doubt, very cash. The area is undoubtedly the worst, even if it seems fine during the day, look around carefully, at least at night they have a security guard. Without a doubt, it is not an economical hotel, nor with an abysmal quality-price ratio, it is a hotel with a very poor quality-price ratio, lack of cleanliness, poor condition and that will cause problems on your trip. As I said, IBIS, see you in court.
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Response from Property: Dear customer, We are extremely sorry that your experience did not meet your expectations. Indeed, the new supply of sheets is beige, we are sorry that you do not like the color that our headquarters have chosen. We assure you that both sheets and towels are always changed between each client and are washed by a professional laundry approved for hospitality. We are sorry to read that the towels, pillows and television in our rooms have not been to your liking either. We have a smoking floor, for those clients who wish to smoke during their stay, and the only hallway that might have a certain smell is the one on this floor, on the rest of the floors there is no smell of tobacco. In addition, when we detect the smell of tobacco, we use an ozone treatment that eliminates it. Since we are a one-star hotel, we do not have amenities as there may be in higher category hotels with a much higher price. We try to provide the best service adjusted to our prices to be able to offer the best quality-price ratio in the area in which we are located. On the other hand, we have the obligation to request documentation from each client who is going to stay in our establishment and according to current Spanish regulations, each person who stays must deliver their documentation and sign a traveler's report. At our hotel we strive daily to offer optimal service to all our clients, so, once again, we are sorry that your stay at our establishment did not meet your expectations. Greetings and happy holidays
Guest User
Stayed in Oct 2022
Business travelers
0 review
5.0/5
Outstanding
Posted on Oct 27, 2022
Basic hotel but with everything you need. Clean. Friendly staff. Large rooms. Very comfortable bed. Very kind and attentive staff. Abundant breakfast. I don't understand why all these negative reviews. The only thing is that it is located in a peripheral position, but with a very convenient bus to reach the metro for 100 (for Porta del Sol 20 minutes between bus and metro). I was very happy
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Guest User
Stayed in May 2022
Other
0 review
4.0/5
Very Good
Posted on May 24, 2022
It is a good Ibis Budget hotel with an air-conditioned room, clean and with good bedding. However, the hotel is a little far from the city center of Madrid but remains accessible by a bus stop which is 5 minutes away.
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Response from Property: Sir, We thank you for the review you left on our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Please accept, Sir, our best regards. Cristina M.