Name: Dear Hotel Madrid
Address: Gran Vía, 80, Madrid, Community Of Madrid, 28013, Spain, Gran Vía, 80, Overseas, Spain
Rating: 4.2

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Negative reviews

I have been calling the hotel twice to ask for following - one on last night which they ask me write a email for request, the hotline is not for any enquiries; second time now which is in vain. Also tried to write email and ask Trip platform to follow up, two days later still no update. Super bad customer service that I would not recommend for anyone going to this city. Do risk your experience! Very bad!

It is literally In the heart of Madrid! Lots of food eateries around! Beautiful rooftop bar! 

房間塵土飛揚 前台傲慢無理 對待顧客和訓斥小學生一樣  如果不是剛下飛機旅途勞累 我們就寧可損失金錢也要換酒店的  早餐品種極其少

The room is dusty and the front desk is arrogant and unreasonable. Treating customers is like reprimanding elementary school students. If we hadn’t just got off the plane and were tired from the journey, we would rather lose money and change hotels. There are very few breakfast options

真的垃圾，退個按金nm的能拖一個多星期。收按金一秒鐘。從國內轉賬都不要一個星期。再也不會選這個酒店了

Really rubbish, refunding the deposit nm can drag on for more than a week. Take the deposit in one second. It doesn't take a week to transfer money from within the country. Will never choose this hotel again

Restaurant

24-hour front desk

Luggage storage

Car rental

Swimming Pools

Wi-Fi

Breakfast

All Languages

English

Chinese

All Room Types

Deluxe Room, Non Smoking, City View

Deluxe Room

Net Red Hotel is in a good location. It is just out of the Plaza de Espana subway station, but the premise is that the subway exit must be right. The rooms are Scandinavian style, simple and comfortable, well-equipped and comfortable bedding. There is a kettle and slippers, and welcome snacks on the first day of stay. However, the breakfast experience is very bad. For 19 euros, the main meals and hot food must be ordered according to the menu. After serving, the portion is small and the taste is average. The key is the long waiting time and the location of the top restaurant is small. It is said that the sense of experience is very bad. It is not worth it for 19 euros. Do not go in a hurry. In addition, the hotel is very close to the Spanish Royal Palace, within walking distance, but there is a black shop on the road. The approximate location is just past the Spanish Senate, and it is about to reach the Royal Palace. The name of the store is shown in the last picture. As soon as this shop was seated, an uncle offered his hospitality, said hello in Chinese, and then served the soup. He would ask you to drink soup in Chinese without ordering anything, not to mention the price. At the checkout, each bowl of soup (MSG) Seasoning soup) is almost 2 euros, forced consumption, remember not to enter the store.

There is nothing in the hotel room that is worth taking pictures. The door face is very small. The lobby feels like an aisle. The cloakroom in the room is a few black iron plates. The strange thing is that there is no partition between the toilet bath and the toilet. Iron railings, handrails, it feels like a disabled room.
The highlight of the hotel is the top floor design. The restaurant and swimming pool are on the top floor.

Hotel is located next to Plaza de Espana
There are many places to play in central Madrid by walking
The Coliseum Theater next to the hotel is nice

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1.5km from Estación De Tren Príncipe Pío

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Discover 105 reviews of Dear Hotel Madrid, rated 4.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Dear Hotel Madrid Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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