Pensión Estrella

how much I love Spain is how badly I was frustrated by the poor service provided via one of the telephones they left for contact upon arrival. The guy on the phone was really irritable and if you don't speak Spanish be ready for feeling stupid, dumb, and unwelcome. Up to 7 tourists arrived by 3 pm and we were all trying to get the formularios on our whats app to eventually get into the rooms but the codes weren't working in the beginning. Complete chaos. I won't dwell into the room conditions (the smell, the bed, the patio view), putting 5 stars to that because I can tolerate A LOT as long as the room ain't have living objects in it. I didn't see any cockroaches so it was fine in the end. Plus a good wifi connection, perfectly cleaned shared bathroom. See, I can put up with many things - so imagine how bad the service was to spoil the stay even for me. In my background they usually say that for this level of quality and an unmatching price the reception is considered to "kiss clients' a**es" (I don't support this discourse). Here - ... vice versa.

Nightmare! Disgraceful! Terrible Experience – Avoid at All Costs I had an extremely disappointing stay at this property. Here are the major issues I faced: • No Communication: No one answered the phone or responded to messages on WhatsApp, even when I needed urgent assistance. • Terrible Check-In: We waited nearly two hours to check in because there was nobody at the property, and it was impossible to get in touch with anyone, • Room Issues: I booked a double bedroom but was given a twin room. Despite showing my booking confirmation, the hotel refused to acknowledge their mistake, we were waiting to change to the other room from day 1, finally the hotel ignored it, the pictures shown on the website is totally different, it is misleading and misrepresentation of the information from Trip.com. • Tiny Room: The room was so small, it felt like staying in a box—completely unacceptable for the price paid. • No Support: If you have any problems during your stay, don’t expect anyone to help. It’s a huge safety risk, especially in case of emergencies like a fire or accident. Overall, this was an extremely terrible experience, and I would strongly advise others to avoid this property. It’s not worth the stress or risk!

Very good staff!! And very lovely room! Located in nearby the shopping center and walkingable to everything!!

Check in takes time! Unclear instructions! Many customers was waiting outside this hostal, and no one tells them what to do. I can see it literally every day.