Atocha Hotel Madrid, Tapestry Collection by Hilton Reviews

Response from Property: Dear Ravi,"Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,Atocha Tapestry Team

Response from Property: Dear Guest,We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.I am also happy to read you found our hotel to be at a convenient location during your visit to our marvellous city, Madrid.We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Atocha Tapestry Collection by Hilton. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards,ATOCHA TAPESTRY FRONT DESK TEAM

Response from Property: Dear Yuang Ying,We greatly appreciate the time you spent to share your recent holiday experience at our Atocha Tapestry Collection by Hilton hotel and we thank you for your kind recommendation to CTrip’s readers. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,ATOCHA TAPESTRY FRONT DESK

Response from Property: Dear Guest,Thank you very much for such a positive review of your stay. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a holiday in Madrid.On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable.Kind regards, FRONT DESK ATOCHA TAPESTRY.

Response from Property: Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,Atocha Tapestry Team

Response from Property: Dear lovejoyce831Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.

Response from Property: Dear Guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Atocha Tapestry Collection by Hilton hotel and are delighted to read that we were able to match your holiday expectations. We hope to welcome you again soon,Best regardsAtocha Tapestry Team

Response from Property: Dear Guest,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We are looking forward to welcoming you again soonBest regardsAtocha Tapestry Team

Response from Property: Dear Shuai Li, Thank you for having chosen our property for your last stay in Madrid.We are very sorry to hear we did not meet your expectations during your stay and that the hotel category legally assigned to us for our facilities and services does not match what you perceived during your stay. We will continue to work towards changing this perception through our efforts and service-minded spirit.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Atocha Tapestry Collection by Hilton will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kind regards,Alejandra García- General Manager.