DoubleTree by Hilton Madrid-Prado Reviews
DoubleTree by Hilton Madrid-Prado
C. de San Agustín, 3, Madrid, Community Of Madrid, 28014, SpainView Hotel Details
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DoubleTree by Hilton Madrid-Prado Guest Reviews
4.6/5
Great
73 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(73)
Positive reviews(20)
Reviews with photos/video(3)
Great location(7)
Friendly host(6)
Negative reviews(1)
Guest User
King Guest Room
Stayed in Feb 2024
Friends
24 review
Outstanding
Posted on Feb 19, 2024
Double tree alwys the best
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Front Desk Team - DoubleTree By Hilton Madrid-Prado
Tallboy
Double Guest Room
Stayed in Nov 2023
Friends
574 review
Great
Posted on Nov 8, 2023
The hotel is good and the sanitation conditions are good. My friends and I are very satisfied
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
Guest User
Deluxe King Room
Stayed in Apr 2023
Family
1 review
Posted on Apr 9, 2023
This hotel is a completely scam. If you book the standard double room, which costs €200+, then congratulations. You will get a tiny narrow room (140sqf at best) with interior windows to the lift and corridor. The room is very noisy and you can hear your next door snoring. Maybe because the building itself is very old. Definitely the most bizarre DoubleTree I’ve ever stayed. Book the Deluxe room or AVOID this hotel if you can.
Guest User
Queen Guest Room
Stayed in Jun 2024
Business travelers
75 review
Very Good
Posted on Jul 8, 2024
The location of the hotel is pretty good. I didn't know it at first, but it turns out there are many good restaurants nearby! I found it late! The service is first-class, friendly and very accommodating. The room is just a little small but very clean.
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Response from Property: Firstly we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.The team of the DoubleTree By Hilton Madrid-Prado.
lastly
King Guest Room
Stayed in Jul 2024
Family
6 review
Great
Posted on Jul 30, 2024
The hotel is in a great location, opposite the Capitol. It is within a 15-minute walk of the Prado Museum, Retiro Park, Plaza Mayor, Miguel Market, Sofia Art Center, and Gran Via. The room is also newly decorated and has a USB port.
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Response from Property: We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards,The front desk team.
Mengbaodebei
King Guest Room
Stayed in Jul 2024
Business travelers
9 review
Outstanding
Posted on Jul 24, 2024
The location is very good. It takes about 15 minutes to walk to the Mayor Square and the Royal Palace. There are also many restaurants and cafes around. Although the hotel facilities are not new, they are very clean. The waiter is very friendly. Seeing that we are foreigners, he took the initiative to ask if we need a map or a taxi.
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Response from Property: Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We hope to welcome you back to our hotel in the near future for yet another great stay.The team of DoubleTree By Hilton Madrid-Prado.
Guest User
Deluxe King Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 23, 2024
Three big cookies were given when checking in, they were delicious
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Response from Property: We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Guest User
Accessible King Guest Room
Stayed in Jan 2024
Business travelers
4 review
Outstanding
Posted on Feb 6, 2024
The room is clean, the location is very good, the main attractions are within walking distance, there are many choices of restaurants nearby, the hotel breakfast is okay, the service attitude is very good, this is the first time I have been to a poor hotel in Europe.
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
luilui曼漫遊
Superior King Room
Stayed in Jul 2023
Family
9 review
Outstanding
Posted on Jul 24, 2023
The service was very good and efficient.
The room is very beautiful, large and clean; it is fully equipped and even has hair straighteners.
The breakfast was very delicious, with Spanish specialities.
The location is very convenient, you can go to most attractions within half an hour's walk.
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
Guest User
Superior King Room
Stayed in Dec 2023
Friends
5 review
Outstanding
Posted on Feb 7, 2024
The location is very good. It's convenient to go everywhere. The service is very attentive. The breakfast is also good.
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
YingtaoxiaobaoZ🌹
King Guest Room
Stayed in Nov 2023
Business travelers
7 review
Outstanding
Posted on Nov 3, 2023
The hotel is in an excellent location, centrally located, and the service environment is very good
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
Steph66689
Queen Guest Room
Stayed in Feb 2024
Friends
6 review
Posted on Feb 20, 2024
The room is a bit small, everything else is pretty good
Original TextTranslated by Google
Response from Property: Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Moreover we thank you for your wonderful comments on service. We hope to welcome you back to our hotel in the near future for yet another great stay.Front Desk Team - DoubleTree By Hilton Madrid-Prado.
LingchuChristine
Queen Guest Room
Stayed in Aug 2023
Solo travelers
58 review
Very Good
Posted on Aug 31, 2023
Hilton has always had a decent temperament, which is consistent with its price. There are no particularly bright spots or flaws. The location of the hotel is very good, very close to the train station, Prado Museum and pedestrian street. I will consider staying here next time I go there.
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team
Gxzac
Superior King Room
Stayed in Feb 2024
Booked for others
11 review
Outstanding
Posted on Feb 18, 2024
Convenient location, booking on behalf of others.
Original TextTranslated by Google
Response from Property: Thank you for the great feedback of your recent holiday experience at our DoubleTree by Hilton; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are also happy to read you found our hotel to be at a convenient location during your visit to Madrid. We hope to see you soon so we may welcome you with our best smile and make you feel at home.Front Desk Team - DoubleTree By Hilton Madrid-Prado.
Guest User
King Guest Room
Stayed in Jul 2023
Couples
3 review
Very Good
Posted on Aug 7, 2023
The room is slightly small, but overall it is clean. The breakfast variety is a bit single, and the environment is similar to that of ordinary Atour in China. Overall acceptable. The deposit was refunded quickly, and it was refunded as soon as I left the hotel and arrived at the airport.
Original TextTranslated by Google
Response from Property: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards, Front Desk Team