Hostal San Lorenzo Reviews

Everything is bad in the hotel. Breakfast, inside the room All staff ( Bad customer service ) Specially the lady from the Philippines in kitchen/and I think she is also the housekeeping area. She is so rude Never ever coming back there and not recommended. Number 0 Very very very poor Dissatisfied.

The front desk staff was the most professional and helpful I have ever encountered. Mostly the guy that works between 3:00 PM-11:00 PM. He gave me great tips for the purpose of my travel and great recommendations for affordable food and great local parties and bars to hang out, with this he made my stay in Madrid amazing. He might be even be the manager bu the way he handles the fast pace environment of a downtown hotel. Congratulations to the hotel for the great staff. The room and bathroom was nice and the requirements were meet whenever was needed. The only thing i would improve might be the bed mattress. It feels a little outdated since it is jot very confortable to sleep, not bad but not great.

it was okay but not perfect

My room 305 is very clean but very very small. On the web site say 15 SQM cannot believe. The management and staff very professional.

A very cozy place. The rooms are very comfortable and spacious, have an adjustable thermostat and the bathroom is in excellent condition. The staff was super nice and willing throughout the stay. And the breakfast, a luxury! I would definitely return.

In general I thought it was quite expensive but since it is Madrid I guess I can't complain about the price. The room was clean and the staff was very nice but we had requested a double bed when booking and when we arrived they told us that there were only personal beds and they were separated from each other by a piece of furniture so it was difficult to put them together.

The room is relatively small, barely liveable, and suitable for a short stay. The facilities are complete, but some are older. However, the location of the hotel is good. It is close to many attractions and can be reached within walking distance.

The room is clean, tidy and comfortable, the location is very good, and the service attitude is very good.

Very close to Puerta del Sol, specially chosen for New Year’s Eve

It takes about 3 minutes from the nearest station. Sol and Plaza Mayor are also within walking distance. The reception is open 24 hours a day, so it's OK to go out at night. Please note that the only amenities are soap, shampoo, and towels, and there are no toothbrushes. The receptionist was very nice and quickly changed me to a room with two beds (originally it had one large bed).

Excellent service, good breakfast and a very comfortable room, a little noise in the other rooms, good attention from the managers.

Excellent location and cleanliness but unfriendly staff