Occidental Castellana Norte Reviews

Response from Property: Dear, thank you for taking the time to share your stay experience at our hotel. We are pleased to know that you were satisfied with your stay at our hotel and thank you for confirming the cleanliness of the room. Yes, our rooms are indeed designed to provide guests with a warm and comfortable environment, whether under the winter sun or on a calm night. It is a great encouragement to us to be able to provide you with a quiet and warm living space and to know that you will consider choosing our hotel again as a place to stay for your business trip. We sincerely look forward to your visit again and wish you a pleasant journey! Hotel Management, General Manager

Response from Property: Dear guest, hello! Thank you very much for leaving us your valuable suggestions in your busy schedule! We noticed that you mentioned that the family room is a bit compact. Our family room is designed to provide a comfortable accommodation environment. We are sorry that we failed to meet your expectations this time. Regarding the breakfast time, we will consider your suggestion to better accommodate the needs of passengers on early flights. Although the location of the hotel you mentioned is slightly away from the city center, you are satisfied with the convenience of transportation, which is a major advantage of our hotel. We are glad that you enjoy the comfortable environment of the hotel and the convenient supermarket surrounding facilities. Your praise for the front desk reception and your love for our rich breakfast are great encouragement and affirmation for us. Ochdental Castellana Norte Hotel is always committed to providing guests with exquisite services and personalized attention. Sincerely look forward to your visit again, we will offer you a better accommodation experience and wish you a happy life! Hotel Management, General Manager

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are very pleased to hear that you enjoyed the decor of your room and the quality sleep we strive to provide. Your positive review of the hotel's cleanliness is a great encouragement to our team. At the same time, we are also honored that the front desk service has been recognized by you. We look forward to your visit again and serving you again. We sincerely hope you can stay again to experience our progress! I wish you a happy life and a smooth journey! Hotel Management, General Manager

Response from Property: Hello. Thank you for visiting our hotel. Thank you for your positive evaluation of our hotel's facilities and accessibility to the airport. Our hotel is actually very close to the airport and transportation is very convenient. We are also glad to hear that you were satisfied with the breakfast. In particular, thank you for saying that the orange juice you grind yourself is delicious. The entire team is very happy to hear that our hotel provided a cozy and comfortable experience. If you have a chance next time, please visit us again. Thank you, Hotel Management, General Manager

Response from Property: Dear Frank, thank you for your review of our hotel! We are very pleased that you enjoyed our breakfast buffet in terms of selection, scope and quality. It is our pleasure to offer our guests a diverse and tasty breakfast experience. It's nice to hear that you appreciate our good facilities and accessibility from the airport. We understand that the distance from the city center may be a disadvantage for some guests. However, we offer excellent transport links, meaning you can reach the center in just 22 minutes by S-Bahn. We apologize for any inconvenience this may have caused you during your stay and hope that you will join us on your next visit Choose Madrid again.We thank you again for sharing your experience at and look forward to welcoming you back soon.Best regards,Ahmed Bensetti, General Manager

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are very happy to add pleasant memories to your trip! Thank you very much for your praise of our hotel's cleaning work and service attitude! Providing guests with a high-quality and comfortable living environment and a home-like stay atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here. We sincerely hope you can stay again to experience our progress! I wish you a happy life and a smooth journey! Ahmed Bensetti, Director Hotel

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We noticed the remote location you mentioned, and we're sorry for the inconvenience this has caused you. The Occidental Castellana Norte is located in a rapidly developing area in the north of Madrid, close to the main commercial headquarters and the IFEMA trade center, ensuring ease of travel and business activities. In addition, our connections to city centers and other important locations ensure that you can reach your desired destination quickly. We are very pleased that you gave us a positive review of our breakfast. Neptuno Restaurant always strives to offer a wide variety of gastronomic options, ensuring excellent service and quality ingredients. All the staff of our hotel are eagerly looking forward to your visit again! I wish you a happy life and all the best! Hotel Management, General Manager

Response from Property: Hello dear guests! Thank you for choosing to stay at our hotel! We are glad that you enjoyed the hotel environment and were satisfied with the breakfast. Our restaurant provides a rich buffet breakfast to meet the needs of different guests. In addition, we are also glad that you mentioned that there are Chinese restaurants nearby, which is convenient for guests who like to try different cuisines. Sincerely look forward to your visit again! I wish you all the best! Ahmed Bensetti, Director Hotel l Hotel General Manager l Dirécteur Hôtel