Gran Hotel Inglés - the Leading Hotels of the World Reviews

The hotel has complete facilities ~ considerate service ~ friendly and warm ~ It is worth mentioning the toiletries: L’Occitane’s ~yyds The service staff also provided considerate turndown service and presented L'Occitane hand cream~very nice~ The room comes with free mineral water~ The only drawback is that the street leading from the hotel to the roadside smells like urine...very disgusting~ (the hotel entrance is in the alley)

We booked two rooms, the sheets in the first room were dirty, and the floor in the next room was dirty again. The water in the kettle in the second room was left over from the previous room and was not cleaned up. In short, the hygiene is very poor, and the hotel lobby is very beautiful.

Very beautiful hotel Good location and excellent service Like very much

The hotel environment is very good, retro and artistic, the room is clean and comfortable, the mattress and pillows are very comfortable, the breakfast service is great, a good experience.

too small too small

The staff went above and beyond to make our stay comfortable. The rooms were gorgeous. A super great shower, which is often hard to find in a hotel! Being there on Christmas, they had festive decorations, a candy bar, and lots of treats left for us. Breakfast was lovely, the gym was small but nice and the beds were so cozy. The location was extremely convenient. We didn’t want to leave!

It is a great boutique hotel with a small staff who you feel you get to know over the stay.

I visited this property five years ago and loved it so much that I wanted to return. It did not disappoint! The layout of the hotel is very warm and welcoming with beautiful tables and couches around. An excellent bar sits at the back. The Front Desk staff were very attentive and responsive to my needs, my room was large with every imaginable amenity and a beautiful claw tub. The hotel is close to all the major sites and museums (walking distance). It is difficult now to leave such a wonderful place - I recommend breakfast each day in the hotel (magnificent) and the bar serves the most cold and tasty cosmo I ever had! No detail was left unattended. I can’t wait to return. Gracias!

Clean and modern property in an excellent location in the heart of Madrid. Exceptional hospitality.

Very attentive staff in a beautifully restored boutique hotel in a fun part of Madrid. Walkable to most attractions like the Prado and royal palace and also the train station for quick trips to Toledo or a hop to Barcelona. Located on a quiet-ish side street. I stayed here with my wife and 2 young kids in a suite comprised of 2 adoining rooms. Accomodations were comfortable and the bathrooms were clean and renovated well. A few small negatives like a broken minibar didn't take away from the overall experience. Highly recommended for a city break, especially for Americans who are new to Madrid.

The staff is impeccable! So kind, efficient and helpful. The service was top notch and really made our stay enjoyable! They seem to like their work and have a positive demeanor. The room amenities were excellent! The food in the restaurant and lounge was also very good. Great location. All in all a wonderful experience.

Amazing hotel, amazing staff, and an amazing location. Could not have gone better.

The hotel was beautiful, clean and central, but every member of staff were just outstanding. Huge thank you to everyone.

This hotel proves the adage that a caring staff can make the difference between a good stay and a flawless one. From our early morning check in with Javier, who proved to be a great ambassador for the hotel and anticipated our every need, to the smiling and charming Prince who was aptly named. Our concierge team went above and beyond to the point of running up a hill to procure us a taxi and recommend the best tapas bars in the city. The attention to detail in this hotel is second to none. The exuberance of our bartender Emmanuela ensured that we returned for our nightly cocktail. In summary this hotel is first class.