Hotels in Malasana, Madrid

I stayed at Hotel Los Condes in October 2023 for four nights while touring Madrid and Segovia/Avila. The location of the hotel is perfect - one block off the busy Gran Via, on a quiet street. My group of friends was able to walk to the Plaza de Espana, Plaza Mayor, Puerta del Sol, Prado, Thyssen, Buen Retiro park,Chueca neighborhood, and more. Many of my friends enjoyed the hotel's breakfast; I opted to find breakfast at one of the many nearby cafes. The hotel staff is professional and knowledgeable. The rooms are comfortable and well-planned. The beds were comfortable; everything clean and inviting. I would definitely stay again.

Akeah is a great hotel that is very central to all the Madrid attractions. Close to Metro and within a short walking distance of The Royal Palace. The rooms in the Akeah are compact but very comfortable and well kitted out. Staff throughout are friendly and helpful. Buffet breakfast was great and set us up for the day. I’ll be going back as soon as possible

The site is very well located, there is no concierge, everything is automatic and very comfortable.

Great location in Madrid neighborhood steps away from Metro station. Place looked just like pictures. Communication with Sonder was great. Elevator stopped working while we were checking out, and we received txt letting us know with offer of assistance to help carry bags down stairs. Will look to stay here again on my next trip to Madrid.

We had a fantastic stay here! They were very responsive to any questions we had before arrival and the check-in went smoothly (via an online link so very flexible). The apartment itself was spacious, clean and had a lot of amenities (laundry machine, washing machine, even a citrus press, etc.). The location is excellent with many nice restaurants at walking distance. The breakfast at another hotel 5 minutes down the road was nice as well, with plenty of food options. Would highly recommend.

My husband, baby and I enjoyed the apartment stay here so much that we booked a second night. We really wanted a bigger bed & terrace but were told that since we had a baby, we could not have a terrace. We were disappointed by this but decided to stay in the room we had originally anyway - it lacked any view so I wouldn’t book that particular apartment again but as far as space and necessities went, it was fine. The two gentlemen who greeted us and showed us to our room were incredibly kind and helpful. When we arrived we went for a drink on the rooftop for sunset, it was lovely. We paid for our rooms & breakfast upfront for both nights. We also received drink tickets for booking online with the company & check in - nice touch. Upon check out we were met by an individual who needs a course on tact, etiquette and respect. Andria I believe her name was (brunette with glasses) did not ask how our stay was or anything like a normal person working for a hotel would when a customer leaves. Instead she attacked and demanded money from us that we already paid. It was shocking. It took awhile to sort it out which caused my family, especially myself holding my baby so much stress as we were constantly accused of not paying our bill. We sure were not going to pay twice! It was unbelievable. No one deserves to be spoken to like we were spoken to. I am shocked at the lack of tact and etiquette along with insults coming from this individual. SmartRentals should be completely mortified with this person representing their chain and dealing with people at all. I would never come back because of this treatment. I asked for the managers info and she refused it. She also refused it when I asked another gentleman working there for it which was strange. If she happens to have the title of “manager”, then the blame goes to the top of the company for hiring or giving a job to this individual who failed completely to resolve the situation as a manager is normally trained to do. The lack of communication between staff or the computer system is not the fault of the customer. The inaccurate blame towards customers regarding payment that was paid is flat out wrong. It is unfortunate to have to give a terrible review for a great stay until the end but this experience should not happen to anyone else and this person should not be working in “customer service” for any company. The worst treatment I have ever received at a hotel, it was so low class. Horrible experience.

Good location on metro and bus routes and within walking distance of many sights. Not luxurious but given the cost i wouldn't expect it to be. The apartment (1 bedroom) was clean and spacious enough. All single beds /sofa bed so if you wanted a double this room wouldn't be suitable Balconies not for sitting on as they arec tiny. Oven not usable due to no racks but hob was fine for a short visit. The bathroom was the main problem as a strong stomach was needed to cope with the smell, we had to keep the bathroom door permanently closed tight to avoid it stinking out the whole apartment. Probably wouldn't recommend it to a friend but not awful if you just want a basic place to crash.

With a stay at Hostal CC Malasaña, you'll be centrally located in Madrid, just a 4-minute walk from Plaza de España - Princesa and 9 minutes by foot from Gran Via. This spa hostal is 0.7 mi (1.1 km) from Puerta del Sol and 1.5 mi (2.4 km) from Prado Museum.Take time to pamper yourself with a visit to the full-service spa. This hostal also features complimentary wireless internet access and concierge services.Continental breakfasts are available daily from 9:30 AM to 12:30 PM for a fee.Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.

Very punctual, excellent service

I loved the largeness of this room!! After other tight rooms in Europe, this was a breath of fresh air. The beds and pillows were so comfortable that we had to immediately take a nap upon arrival (I'm sure that had nothing to do with our weeklong road trip through Spain). The hotel was very clean and the staff were helpful in arranging airport transfers for us. The street that the hotel was down didn't seem the safest at first, but we were fine! The tiny hands and feet on the walls were an interesting decor choice though.