Grand Magic Hotel

Grand Magic Hotel Reviews

Grand Magic Hotel

20 Av. de la Fosse des Pressoirs, Magny-le-Hongre, 77703, FranceView Hotel Details
Grand Magic Hotel
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Grand Magic Hotel Guest Reviews

4.3/5
Very Good
258 review
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(258)
Positive reviews(244)
Reviews with photos/video(73)
Delicious breakfast(59)
Close to amusement park(33)
Offers pick-up/drop-offs(30)
Well decorated(15)
Delicious buffet(12)
Perfect for families(7)
Well designed(3)
Negative reviews(14)
Guest User
Standard Family Room
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 19, 2024
Friendly staff. Good location to park, only 10 min on free shuttle bus. Would stay again.
Response from Property: Dear Guest,Thank you for taking the time to share your impressions with us about our hotel.We are glad that you had a great time with us and will be delighted to welcome you again at the Grand Magic Hotel.Best regards,Marie - Reception Team
Trah
Standard Family Room
Stayed in Dec 2023
Family
8 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The hotel was great and so nice. It was lovely. Free shuttle to disneyland too even at night till around 11-12pm which is a convenient. The staffs are helpful. The decorations and environment was pretty and relaxing
Response from Property: Madam, Sir, We thank you for taking the time to share your opinion on our hotel. We are delighted to read that your stay with us was pleasant because we are committed to offering our customers the greatest possible satisfaction. We will be delighted to welcome you again to the Grand Magic Hotel. Sincerely, Aurore - The reception team
Guest User
Standard Double Room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 22, 2024
Some of the dishes in the restorant were broken or not clean The service was usually OK Not every body speaks English in the service staff Facilities were ok
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your opinion of our hotel.Our teams aim to provide you with an unforgettable stay, which is why your feedback is so important, enabling us to improve the quality of our services on a daily basis. However, we are sorry to hear that your experience at the restaurant did not live up to your expectations. Please be assured that we have already passed on your comments to the relevant departments, as we are committed to offering our customers the highest possible level of satisfaction. We look forward to welcoming you back to the Grand Magic Hotel. Kind regards,Maelle - Reception team
Guest User
Standard Family Room
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Apr 6, 2024
Is good location with shuttle to Disneyland. Good interior design and with indoor pool.
Response from Property: Dear guest,We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service that we strive to provide to all our clients.We will be delighted to welcome you again at the Grand Magic Hotel.Best regards Charlotte l Reception Team
Guest User
Standard Family Room
Stayed in Jan 2024
Family
4 review
2.5/5
Posted on Jan 26, 2024
Good location.
Response from Property: Dear,We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service that we strive to provide to all our clients.We will be delighted to welcome you again at the Grand Magic Hotel.Best regards Reception Team - Coline
Guest User
Standard Family Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Very nice hotel in keeping with the Disney theme. Breakfast was great and rooms were clean.
Response from Property: Dear,We are very happy to see that you were able to fully enjoy your stay with us and that you have particularly enjoyed the berakfast and the rooms.We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service that we strive to provide to all our clients.We will be delighted to welcome you again at the Grand Magic Hotel.Best regards Elodie | Reception Team
Nader
Standard Family Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 28, 2023
We had a nice and quick stay at Grand Magic Hotel. Highly recommended to families with kids (young toddlers specifically)
Response from Property: Dear customer, Thank you for sharing your opinion on our hotel with us! We are delighted to see that your stay went very well and will be delighted to welcome you again to the Magic. Kind regards, Aurore - The reception team
Tamara
Standard Family Room
Stayed in Dec 2023
Family
1 review
4.5/5
Great
Posted on Dec 8, 2023
Fantastic and would definitely go again, however the reason for 4 instead of 5 for cleanliness was the mould spores around the window, not great! The rest of the hotel room and main hotel was spotless. Service was amazing, couldn't do enough when asking for early breakfast bag and general info. Location was fab for Disney partner hotel, however 4 not 5 as 3 other hotel drops before ours on return shuttle from the park so was ready to get off by the time we had gone to the other 3 first! But still managable and we saved a fortune on the Disney hotels costs. My children are lazy so extra magic hours were no great appeal with us going out of season anyway so we didn't mind staying off site. When I would say about going to Disney (meaning the park) the kids would say well we are at Disney! Haha so the fact the hotel was off site made no difference to them, the music in he hotel. The amazing colours and lights and sounds of the moving pictures in the bar made it all so magical. We can't wait to return!!
Response from Property: Dear Tamara,The Grand Magic Hotel team would like to thank you for your comment. Your opinion is very important to us and we are delighted to see that you had an excellent stay in our hotel.Regarding the rooms, we are sorry that they did not fully meet your expectations, we will make a return to the department concerned.We hope to see you again soon. We look forward to welcoming you back.Yours sincerelyMarjorie - The reception team
Amy
Standard Double Room
Stayed in May 2023
Family
1 review
4.7/5
Amazing
Posted on May 29, 2023
This hotel is lovely. The reception and downstairs is so lovely. Always smells so nice too. Room was huge! Unfortunately the bed and pillow were both really spongey which meant I woke up with a bad back and neck every day. Maybe that’s just my preference, but I think they need firmer mattresses. Breakfast wasn’t very good, again maybe that’s just the French breakfast. Not sure, I missed beans.
Response from Property: Dear Guest,We are delighted to read that your stay with us was well. Also, we would like to thank you for your feedback, as we use it to constantly improve our quality of service. We have taken note of your comments about the room and we will pass them on to the managers concerned.We wish you a pleasant day. Fabulously yours,Jeffrey | Reception Team
Guest User
Standard Family Room
Stayed in Mar 2023
Family
1 review
4.7/5
Amazing
Posted on Mar 29, 2023
Absolutely wonderful ! Trip.com were amazing and the hotel was fab! Shuttle service was perfect. Only thing I would say is more options at breakfast (porridge, fruit etc) Can’t wait to be back!
Response from Property: Dear,We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service that we strive to provide to all our clients.We will be delighted to welcome you again at the Grand Magic Hotel.Best regards Reception Team
Raanan Shved
Standard Family Room
Stayed in Sep 2023
Family
1 review
3.7/5
Posted on Sep 19, 2023
The hotel is pleasant and in a quiet area, the staff were generally helpful although I couldn't get anyome to answer when calling from the room. My young daughters really loved the decor and small arcade room, and liked their bunk beds. The room was generally pleasant and clean and the only problem with it was a the non refrigerating refrigerator. The breakfast was nice with a good selection. The biggest issue, which is shared by the four hotels in that area, is the shuttle to the disney parks which wasn't nearly frequent enough, especially in the rush hours. Be warned trying to get back to the hotel exactly after the park closes! The shuttle platform was so crowded that people had to fight for a seat and we were nearly trampled by the crowd. Only after 4 buses, did we manage to get on by sheer luck. It was an extremely unpleasant experience especially for my young children
Response from Property: Dear Guest,Grand Magic hotel’s team is sincerely thanking you for taking the time to share your opinion and experience about our Hotel. We are glad to read that you had an enjoyable stay with us and that you have particularly enjoyed the lobby. We are sorry that you had some issues with the shuttle bus. We will contact the company in order to fix those issues.We hope we will be able to welcome you again soon.We wish you a nice dayBest Regards Marie - The Reception team
Gaétan96
Standard Double Room
Stayed in Sep 2023
Couples
10 review
3.0/5
Posted on Sep 10, 2023
Hotel located closer to DisneyLand Paris. Food and service were poor regarding the ranking of the hotel. Cleanness was also poor and might be significantly improved. I’ll advise the B&B which is better for the price.
Response from Property: Dear Gaetan,Grand Magic hotel’s team is sincerely thanking you for taking time to share your opinion and experience about our Hotel. We are sorry that your room didn’t meet your expectations, be sure that we already pass the information about the issues you encountered to our housekeeping serviceWe hope we will be able to welcome you again soon.We wish you a nice dayBest Regards Reception team
Guest User
Standard Double Room
Stayed in Sep 2023
Family
1 review
2.7/5
Posted on Sep 7, 2023
2nd stay & now my least favourite hotel in the Disney area. Rooms are basic, a lot of the new decoration is starting to peel off. Service was minimal. I don’t like how they leave you unattended in the luggage room or let you take whatever luggage. Breakfast was fairly decent. The imagery in the lounge was nice.
Response from Property: Dear GuestGrand Magic hotel’s team is sincerely thanking you for taking the time to share your opinion and experience about our Hotel. We are very happy to see that you were able to enjoy your stay with us in each of the services.Thanks to your feedback we can improve our services because our main priority is the satisfaction and well-being of our customers. Your comments have been forwarded to the team concerned.Do not hesitate to ask us to prepare a future stay in our hotel, we will be delighted to welcome you.Best RegardsReception Team
SantosMiguel
Standard Family Room
Stayed in Feb 2023
Family
1 review
4.2/5
Very Good
Posted on Apr 24, 2023
We loved to stay at this hotel, very conveniently located. Good thing was the free bus to Disneyland, which was about 5 minutes away.
Response from Property: Dear,We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service that we strive to provide to all our clients.We will be delighted to welcome you again at the Grand Magic Hotel.Best regards Reception Team
123Hi
Standard Double Room
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Book this hotel via trip.com Price was very competitive and earned trip coin for my next hotel
Response from Property: Dear Guest,We are so happy to see that we have met your expectations.We hope to welcome you again to the Magic Hotel.Best regards,Reception Team