Explorers Hotel Reviews

The hotel in all was very well located. Service was somewhat limited. There was no iron for cloths and breakfast selection was very limited. Hot tea chocolate or coffee. Croissant bread and cakes. Sliced meats and fruits only

Nice swimming pool Our kids like it.

Service is appalling One member of staff on both bar and restaurant downstairs Staff at reception slow and uninterested The booths are dirty at reception Do not book a taxi through reception as they charge double Feel sorry for the staff as just bad management Play center and pool great but needs a little more direction

Great hotel in a fantastic location for Disney. Great parking and shuttle service. Breakfast was great with lots of options. Food in the evening great and the pool was open late which was great when the children wanted to swim later after a day out.

Absolutely shocking!! The night staff are completely cruel and impossible. If you complain they threaten you with the police 🤷‍♀️ insane when all you want is to change rooms. Me and my autistic 9 year old son stayed here over Christmas. DO NOT MAKE THIS MISTAKE!! We were made to pay city tax straight away (not included in anything but in the long run that’s a minor scale of this dreadful stay. We asked to be moved rooms for a more peaceful night.. (not exactly a unreasonable request) They had us pack only to sit in reception on CHRISTMAS EVE to be ignored and put back into the same room after 2 hours! Don’t book here if you want anything that a respectable hotel would offer. We had no cleaner for 3 days, challenged for towels to enter the pool etc (Considering there towels are probably older than the hotel it was a bit cringe (bring your own if you stay here .. there’s actually a B&B next door also a Camponile. I’d seriously suggest these instead.. Every person that we spoke to here was dissatisfied and disappointed. It maybe “Close to Disney” and the website take good photographs of the pool … the pool is full of hair at first I thought it was a rat. Bedroom Carpets disgusting and in extremely desperate need of replacing Absolute rank hotel. If I could give it a zero star I would. No one of the night staff care, the men are actually really intimidating .. The guy with the glasses is just so rude and shouted at me in front of my petrified son for a simple room change. Disgusting behaviour, seriously don’t let the look of the pool fool you The reception night staff if you come across an issue are not bothered at all The actual hotel room are decrepit and theres cheaper places literally next door. Not worth a star Absolute let down. Here just a picture of the thread bare carpet in the room.

It was great for the grandchildren would highly recommend

Absolutely discussed by the room filthy bed bugs the lot. Witnessed a very disturbing scene with a child who had autism was in pool during closing time and staff was happy to get him out the water and let him run free and said he’ll find his parents when he was about 9 years old non verbal and was very venerable young man.

For family with children, this hotel is amazing to stay in. All activities indoor & outdoor activities available which is really for fun children. Free shuttle available to Disneyland. Breakfast service is amazing service we received.

Good location and I slept well as it was so quiet. Also free shuttle bus is good.

very good hotel

very nice for family vacation

No air cond , so a little bit hot in the room in summer

Have been here many times. Enjoyed it immensely again. Will definitely come back!!

it's a hotel that I already knew, for me it's the best for children, I organize myself in a way to go to Disney but also to spend time in the hotel since the children have fun in the swimming pool, parks and even if you pay for virtual reality. But the structure that could offer so much is very neglected, the cleaning is superficial, the carpets in the corridors and rooms are dirty. The staff cannot be generalized, you find the one very nice and kind even if we don't speak the same language and there are those who are very unpleasant even if they understand you well. The breakfast is good. Very high prices inside the hotel. However the stay was nice for adults and children, even if inside the structure it seems there is no heating, leaving the pool from 30 degrees with the children to a cold of maybe 8-10 degrees, you have to walk around inside with jackets and I came home with one of the children with a cold and a fever.