Guest User
December 29, 2021
The hotel property and location is super awesome. However, the service and management is very poor. It is the most unprofessionally managed hotel and they have not upgraded themself with time. The bed are old and outdated and will give you stiff back and strictly avoid if you are having a baby. The management and people working are worst and treat you like they are doing a favor by letting you stay in the hotel. The current management do not understand hotels are hospitality industry where service is the most important criteria. They do not provide basic essentials like toothbrush and paste in hotel. They do not provide food in room despite having an restaurant, which is absolutely ridiculous and the most basic service a hotel can provide. When we checked in to the rooms, the toilet was very dirty and having dirty marks all over. When we reported the same and asked us to shift to another room on ground floor since we had a baby, the reception staff argued with us that since we used the toilet they cannot change the room for us, although we used the toilet to just change diaper of our baby. After fighting with them and making us wait for 20 mins, they agreed to change the room. The food is too pricey but good. The breakfast though very limited was very good. Moreover our car got locked in pay and park as we were late and our room keys were inside the car. When we requested them to open the door, they made us and our 3 year old baby waiting outside in freezing cold for almost half an hour and initially they even refused to open the door saying the need approval of higher management. It seems they have lost their brains and humanity. Any other hotel would have straightaway opened the room and given us duplicate keys and then completed the procedure. Despite seeing my baby feeling very cold they made us wait like crazy. It is a popular hotel for its location, but in today's world providing this kind of service is totally unacceptable. Highly not recommended to stay in this hotel if you have kids and family and want basic good amenities and facilities which are provided by all hotels in today's time. They are doing a favor by letting customers stay and you will feel like you are staying in a jail with so many restrictions. Do not spoil your vacation and money and go for hotels which are cheaper but provide all basic amenties and customer service.