Mahdia Palace Thalasso

Overall, the hotel is not bad, however, it could and definitely should upgrade their customer support and overall understanding of an all-inclusive service. When we first arrived, we were given a room full of black mold, that was simply covered (poorly) with white paint all over. Since we are extremely allergic to mold, I immediately could not breathe normally and experienced other symptoms. When we went to inform the reception, we were told that we could move rooms 2 days later, since the hotel is 'fully booked' but it would cost us 80 euros. This is absolutely ridiculous and we went to demand a different room, because it is not our fault that the room has mold in it. Since this time we were not nicely asking, but pretty much demanding to switch rooms, and, my guess is they saw the medical condition we were in, they changed our room immediately to a nice, no dirty rug or moldy room. Ever since then, the reception staff were extremely rude to us, unwelcoming, we did not feel like we can go to them with any of the issues we were experiencing. Moving on to food, it's really disgusting. If you are not very into sea food, your options will be very limited. They were once making some wraps, that were extremely spicy. Since I do not tolerate spicy food, I asked if they could make mine with ketchup or mayo, or no sauce at all, and I was given a 'NO' answer. Since we purchased an all-inclusive service, you would expect at least some snacks in-between meals. The 'snacks' in question were bread with one tomato, one slice of some old breakfast ham and one slice of cheese, one slice of lettuce or some old breakfast buns that are hard as rock by the time they are given as snacks. Lastly, regarding food, you would expect at least different fruits in an African country, the only fruits we were given were plums, old watermelons, very rarely grapes and melons. The fruits were absolutely disgusting, once during lunch we were eating a day old watermelon left from previous dinner time. Moving on, the staff. Before arriving I read some reviews on here about what wonderful and helpful staff they have. Well, I am here to prove you wrong. The thing is, the staff is helpful and nice, but only to french people, does not matter how much you tip them. We tipped our waiter in the restaurant total of 20 euros and not once have we received any type of better treatment, while french people, who were sitting next to us, received flowers on the table, cold water, nice glasses and actual attention. The same goes for any type of bar staff. I do recommend tipping them, cause otherwise, if you're not french and not tipping, they will not even acknowledge your existence. French people that are staying at the hotel are absolutely horrible, mean and littering everywhere. I would not come back to Tunisia just because of how french people believe it's their land and are doing anything they want there. No manners, no respect for other people, disgusting culture. Now, the worst thing ever:

This is the 2nd visit to the Thalassa Madhia Palace and the standards are still has high as last year 2023.lt is nice to see a few guests arriving from the uk on holiday as we are all our family are from the UK.All staff are still very friendly and helpful in all departments .Nothing is a problem. There is now a customer service lady in post every day if you have got any issues.We will defiantly return again in the future and then it will be our 3rd visit.