Mahdia Palace Thalasso

This is picking up where I left off on my review posted yesterday 20th February 2025. (today is the 21st February 2025 at 7.23am). As mentioned yesterday we had not eaten in more than 36hours and went for Dinner at 8pm. We where allowed in this time and went to our allocated table for Dinner only to find others sitting there. When asked by the restaurant team, they just shrugged and walked on. So the service is not as great as these review make out. It took them 40mins to find me a table to fit the four off us, whilst my family (2kids) just standing centre stage in the restaurant. They only did this as I had to kick off again and go to the senior management and the public relation officer. Coincidence can't keep occurring so frequently like this. The day before I was not allowed in and now they have not got space. Pure disgrace as it was my sons Birthday and they would not even allow us to book an El a cart meal as promised on the date of arrival. The Large pool Isn't was not ready again this morning. My room was not cleaned and towels not changed till 4pm in the day. Still no Coffee put in the room for 5 days now. All the amenities are not operating or working, they had no towels for the beach so had to use the room towels. The beach (advertised as private) is not, it is very dirty with loads of stray dogs and cats, cigarettes butts everywhere, plastic in the ocean and raw sewage going into the ocean right beside the beds - I will post photos off all of this. I am a season open water swimmer and it is not nice, my kids and I where in the water and pulled out banana skins etc.., there is no safe swim area separating the jet skis and speed boats from swimmers (Dangerous). The life Guards and Security (not always around) and the staff that run the boat and jet ski just throw their buts in the sand Infront of the guests. No one comes to the beach due to the dirt of it. it is not racked or cleaned like others I have been. Fishermen on the beach all the time as well. The indoor pool is warm which was nice, but it is very dirty and small - the water was all foggy and you cant see the bottom clearly. The ocean is cleaner. Anyone can just walk into the hotel from off the street. Not safe considering what has occurred here 14/13 years ago. Everything closes at 5pm in the hotel in terms of amenities like the pool, tennis courts, gym at 6pm but no entry after 5pm (if they decide you can have the rackets) etc.. They advertise excursions between the beach and pools (see photos). These are not great the quad ride is a slow circular rider around estates and farms - no sandy beaches or proper tracks. you are paying double the price for very poor ride experience. The camel ride is worse - animals do not look good and you are just circled around a path in a field. I have been on a proper camel ride in Egypt with a bedouin tribe. This camel ride is nothing of what is advertised. It is my second time here (13years ago), it will be my last. It is

Pro: Warm welcom Well made rooms Almost acceptable food at the self Bad: Not heated common areas: corridors réception and self Inside swimming pool is very small and without chowers New year's eve dinner very full and poorly organised Not heated and Bad flow Water for hand washers and toilettes in Rooms

Awesome hotel Beautiful place to stay and enjoy the great service and staff.