Kempinski Seychelles Resort

Kempinski Seychelles Resort Reviews

Kempinski Seychelles Resort

Baie Lazare, Mahe, Mahe Island, SeychellesView Hotel Details
Kempinski Seychelles Resort
Kempinski Seychelles ResortKempinski Seychelles ResortKempinski Seychelles Resort
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Kempinski Seychelles Resort Guest Reviews

4.1/5
Very Good
40 review
Verified reviews
Location4.1
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(40)
Positive reviews(7)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Hill View Twin Room Non smoking
Stayed in Feb 2023
Travel with friends
29 review
4.5/5
Great
Posted on Feb 24, 2023
Nice resort with great views.
Response from Property: Dear Valued Guest,The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Trip.Com. As passionate hoteliers we always strive for service of excellence and we are delighted to read that we achieved the same with your stay. Once again, thank you for choosing our resort and it would be an honor to welcome you back in the near future. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager
E.Z.
Deluxe Room with Ocean View
Stayed in Apr 2024
Couples
4 review
2.7/5
Posted on Jun 27, 2024
Very nice location but minimal services Not 5 stars. I'll wait for you for embarrassing room service They advertise pillow menus that aren't actually there There is nothing around
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Response from Property: Dear Valued Guest, Firstly, we would like to thank you for selecting us as your choice of accommodation and for taking the time to leave us a review here on Trip.Com.At Kempinski Hotels, we always strive to achieve the highest level of service delivery and we regret that the same was not reflected in your stay.Your entire experience will be discussed with the concerned teams as we highly value our guest experience. Until then we remain at your service. Yours Sincerely, Oliver Kuhn General Manager
Guest User
Deluxe Room with Lagoon View
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Nice location. It is a good place to relax. The service staff are also very warm and courteous, but if you don't rent a car, it will be a roundabout way to get there. There are no large supermarkets, restaurants, etc. nearby, so you can only spend money in the hotel. Fortunately, the buffet is not bad, with different dishes every day. Breakfast is the most praiseworthy👍🏻
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6/9
Response from Property: Dear Valued Guest, Thank you for sharing your experience of your stay at Kempinski Seychelles Resort. Our core mission is to excel in our service delivery and we are glad that the same was reflected to a large extent in your stay. We look forward to welcoming you back to "your home away from home’’ for even more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager
Guest User
Hill View King Room
Stayed in Feb 2024
Family
25 review
3.0/5
Posted on Feb 21, 2024
so so. There are many bugs in the hotel.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for sharing your experience of your stay at Kempinski Seychelles Resort. Our core mission is to excel in our service delivery and we are glad that the same was reflected to a large extent in your stay. We look forward to welcoming you back to "your home away from home’’ for even more of our hospitality. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager
Adnan ülgez
Hill View Twin Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 29, 2022
The hotel is really a very big hotel that deserves full 5 stars. Glad I chose Kempinski. The hotel room, service, sea, restaurants, cleanliness, location was very nice with everything. Staff are respectful and helpful. Thanks kempins that. I will come again for sure.
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6/17
Guest User
Sea View Room
Stayed in Jul 2022
Family
1 review
1.5/5
Posted on Jul 29, 2022
I'm not the type to leave reviews (wasted time), but it's just obligatory. Really the quality of the hotel is not worth a 5 star. Just a 4 and I'm only talking about the quality of the hotel. Old-fashioned room, room service cleaning that leaves nothing to be desired (finding clean towels on the bed, bathroom not being cleaned, cleaners shouting outside, etc...) And the responsible staff are just amazing. The first evening we eat in a snack bar (we can also order from the menu of the restaurant outside) and we have tapas at an exorbitant price (wine €14-16 for an ordinary glass, main course between €25-16). 50€ per tapas)... But it doesn't matter, we're in a 5 star hotel and in the Seychelles. Anyway, we eat and there's a chicken burger that's really well smoked on the barbecue... I eat but halfway through I stop and I say to myself it's really too smoked (I have the impression that the barbecue wasn't washed and that I.eat coal)... Anyway, we finish and go to bed. At 2 a.m. sick as a dog.... I vomited every 2 hours for 24 hours. So I'm drained and crappy for 48 hours. Our 5 days I was not able to have a full breakfast (having had food poisoning. It is difficult to feel hungry again). The most serious thing is still the reception and the hotel managers who told me this: we asked around us and customers and have not had any other case so we can't do anything. He tells me to be sure that I have to go to the hospital to do tests.... Basically I just spent 2 days in my room (they didn't clean it because I was occupying it), I asked the nurse for medicine and they made me understand that there was no commercial gesture (I don't know but the least thing / true or not true / should have been a reimbursement from the restaurant having intoxicated). In short, nothing to do. On the evening of the 3rd day I went to the snack bar and asked for a plain leg dish. (to eat again and repeat my transit). I was charged €20.... That's basically the mentality of the hotel..... So flee this hotel. I'm not talking to you about the lousy weather we had (wind and red flags during the 5 days), or the employees explained to us that we had to go out to see the sun and no/little wind (something we had done and validated). The location of the hotel is really not good. The north is probably much better. In short, Kempinski hotel, I won't go back: not commercial (so we avoid spending money at their spa, restaurant and activities), bad location on the island, exorbitant price (the Four Season right next door has the same price level food. The quality is surely superior considering the rooms which are at 2000€ minimum per night).... The only thing that saves them is that the employees (not the managers who take orders from management) are super nice and pleasant. In any case, to end our vacation (tour to Praslin and the dike before) we were very disappointed.
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Response from Property: Dear Esteemed Guest,Thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to write a review on Trip.Com. At Kempinski Seychelles Resort we strive for service of excellence and we regret that the same was not fully reflected in your stay.The team took note of the detailed areas for improvements ranging from our housekeeping service to our culinary offerings. Rest assured that the same will be discussed further as we highly value the experience of our guests.Once again, thank you for choosing our resort and please do not hesitate to contact me to plan your next visit so that we can showcase our true hospitality.Until then we remain at your service. Warm tropical regards, Philippe H. Charraudeau General Manager
Guest User
Hill View King Room
Stayed in May 2023
Family
9 review
5.0/5
Outstanding
Posted on Jul 6, 2023
clean, beautiful, good service
Original TextTranslated by Google
Response from Property: Dear Valued Guest, The team and I would like to thank you very much for your recent stay with us here at Kempinski Seychelles Resort and for taking your valuable time to leave us a review on Trip.Com. As passionate hoteliers we always strive for service of excellence and we are delighted to read that we achieved the same with your stay. Once again, thank you for choosing our resort and it would be an honor to welcome you back in the near future. Until then we remain at your service. Warm tropical regards, Oliver Kuhn General Manager
Steffen
Hill View Room
Stayed in Sep 2021
Family
25 review
4.5/5
Great
Posted on Mar 7, 2022
The hotel is unfortunately a bit old, but it is located on a great beach.
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