Sheraton Mahwah Reviews

The hotel is very nice hut quite far from town. It is about 50 min drive to the Palisades center by rt 59. We got room 2117 which is just next to the elevator, so it is very noisy with the elevator going up and down.

The environment is beautiful, clean and tidy, and the service is considerate. There are several parks in Zhouguo, which are especially suitable for vacations. The breakfast is average, and there is no pot for hot water. I hope there will be improvements in the future.

The room is large and in good condition, very good!

The environment is very good, but the attitude of the waiters is a bit bad

Except for the price, everything else is pretty good.

Very quiet, the view from the window is beautiful

We were so looking forward to staying here. Unfortunately, it fell short of our expectations. The pool was nice, although parts of ceiling were molding and rotting. Our room was small, but nice enough. We found a previous guests breathe right strips in our room. Pretty gross. We also saw some broken plastic/glass when we walked out to the fountain to take a picture of our daughter. Thankfully we saw it before she was injured. The lobby is beautiful, but the rest could use some help.

This place is a joke. First, upon checking in the associate at night of an asian decent was very rude and condescending. She reminded me of an undercover ******. Then when leaving, my car almost got broken into. Come to find out, 20 cars were broken into and not one time it occurred to the genius staff members to alert their customers.

The Sheraton Mahwah Hotel had great beds as we've come to expect from Sheraton hotels. This location is impressive in size, however it did not seem to be used at its full potential while we there, even with two beautiful wedding events occurring over the weekend. The staff was very attentive and accommodating from the front desk to the restaurant & bar during our whole weekend stay for a wedding that occurred at the nearby Bear Mountain State Park. We did have breakfast at the restaurant, used the fitness facility, and the swimming pool during our stay. We noted some maintenance items that need attention throughout the facility. Our room was at the end of the hall and had a beutiful view of the fountain, and the mountains across the freeway. The only downside was the walls seemed paper thin to the adjoining hotel room as we could hear their whole conversations late into the night, even when our television was on. While on an elevator ride up to our 18th floor room, we were told that this hotel will be torn down in the near future. That would be a shame as the beautiful building could be repurposed for another use.

My husband and I got married at Sheraton Mahwah October 2023 and it was truly magical. Unfortunately, the rain did not allow us to have our ceremony by the outdoor fountain area as planned, but the management and staff were so accommodating and helpful in abiding by our changes last minute. They worked with us months leading up to the wedding up until after the reception ended. Christopher was by our side from our first venue tour until the main weekend, assisting in any and all questions regarding our event. Laura & Reggie helped us with everything hotel & room block related. Frank, the head Maitre D, was super helpful the weekend of, and the bartenders and servers were amazing too. As a hotel itself, Sheraton Mahwah is breathtaking. The mountains, fall foliage, lake, and everything else was perfectly visible from the hotel and the elevators. The rooms were clean and well-stocked. 10/10 experience.

Chris and Laura were amazing when I was planning my wedding at Sheraton Mahwah Hotel. They were so helpful and made everything so easy for me before and the day of the wedding. Definitely recommend this hotel for any type of event you may be having!

Hosted my big fat Indian wedding at Sheraton and the staff, team and everyone at the hotel was absolutely amazing! Everything was seamless and flawless! They were so helpful in every aspect, couldn’t have imagined a better place to have my dream wedding

We stayed at the Sheraton Mahwah August 4 -6. We were celebrating a family occasion and only needed the hotel services for nightime since we were at the family event all day on Saturday. We arrive to the hotel at 10:00 P.M. to find that the room was never made up and there were no clean towels for the shower and no face towels or bottled water. The room for that night was not functional. I called the front desk for towels and all I received were 4 bath towels. Called again for face towels and received 4 washcloths. called again for bottled water. The trash cans were both full and I had to do my own housekeeping in order to go to sleep. Marriott hotel advertises their properties as follows: "We remain committed to ensuring that all our guests enjoy the highest standards of safety and cleanliness with our commitment to clean at each of our hotels around the world." They failed this mission at the Sheraton Mahwah hotel. The next morning, I asked to speak to the front desk manager. She was not present at 10:00 a.m. at checkout. We had to leave so I requested that she contact me when she comes in. I called from the airport to speak to her and let her know about my experience. She left for the day at 2:00 p.m. I left a voicemail on monday to contact me and never heard from her. I left several messages for the general manager and never heard from anyone except Chef Joe. He heard our breakfast of 2 bowls of oatmeal arrived cold. Restaurant manager did not charge us and was apologetic. My biggest complaint is the lack of responsiveness from management to our issues.

We had a great experience celebrating our wedding with family and friends at the Sheraton Mahwah. Chris and his team were great to work with for planning and executing our wedding. Upgrading to the presidential suite was worth it and the hotel rooms are renovated as well.