Maidenhead Hotels with Gym

We booked thru virgin experiences as the pictures looked beautiful and just what we was looking for for our long awaited get away. Sadly the pictures are lies and obviously taken when the hotel was in good shape long ago as it’s rundown and tatty now. The hotel is dated and grubby but has a price tag of luxury which you can see it once was… WAS!! Our room was dusty and windows filthy, miss matched furniture and broken mirror wardrobe. The spa area was ok but the pool had many missing tiles and missing pump caps, also a spa pool but no longer working as one, the decking along the outside was rotten and broken and there was rubbish of broken furniture etc up along the side of the hotel. Around the pool under the loungers was thick dust and rubbish and is clearly missed when cleaning is done. We ate in the hotel as our experience included breakfast and dinner, poached eggs all snotty and omelet not cooked properly (how does someone undercook omelet) dinner we had fish with was a cheap white fish and was very wet with no flavour. We reported all this to virgin who spoke with the fredricks hotel and they denied it all, well what we didn’t have photos of! So disappointing so felt an honest review was needed incase like us you’ve waited so long to get away and recharger and think your going somewhere that’s pure luxury to only find out the photos are very out of date and the place is run down and tatty. oh and the bed we had was an awful nights sleep and when reported to owners son he didn’t care! Front of house staff absolutely lovely and the waiters and waitresses also the spa team and lady that done our massage were also lovely but sadly no matter how lovely they were it wasn’t the luxury relaxing stay we had hoped for.