Ibis Maisons Laffitte

Staff seriously need service training or to be replaced by others who want to be in the hospitality industry. Not friendly and considerably rude to guests. There was a huge altercation in the lobby between a family of guests visiting for a wedding. The front desk locked a room because the mother took two croissants back to the room for her young sleeping child (note: mother paid for her breakfast). I witness the interaction and the staff handle things very unprofessional and eventually even called the police after refusing to calmly discuss with the guests. I was not associated with this family in anyway but was appalled how the hotel staff handled the situation. I too experienced poor, rude service. Felt like the employees were not there to give guests a positive experience. This hotel is one of two main hotels in town. My hope is the Quality Suites offers a better guest experience. I’m certain Accor executives would be dismayed had they seen and heard what I did between guests and staff. Such a shame how management allowed this argument to escalate and expose everyone else in the lobby to the situation. Should have been handled more professionally and diplomatically.

Super

Issue with breakfast payment was immediately resolved.