Swissôtel Al Maqam Makkah

Swissôtel Al Maqam Makkah Reviews

Swissôtel Al Maqam Makkah

St Tower F, Ibrahim Al Khalil, St, Tower F, Al, Al Hajlah, Makkah, Makkah Province, 21955, Saudi ArabiaView Hotel Details
Swissôtel Al Maqam Makkah
Swissôtel Al Maqam MakkahSwissôtel Al Maqam MakkahSwissôtel Al Maqam Makkah
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Swissôtel Al Maqam Makkah Guest Reviews

4.3/5
Very Good
113 review
Verified reviews
Location4.7
Amenities4.3
Service4.1
Cleanliness4.4
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All reviews(113)
Positive reviews(105)
Reviews with photos/video(39)
Great location(22)
Awesome stay(21)
Delicious breakfast(16)
Friendly owner(14)
Convenient location(14)
Loved the view(10)
Negative reviews(8)
Saad Bidiwala
Premier Room Twin Bed Kaaba View
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 4, 2025
Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general.
Sh Yousef
Classic Twin Room with City View
Stayed in Jul 2024
Business travelers
1 review
4.5/5
Great
Posted on Jul 6, 2024
As soon as you pass the extremely slow checkin process with the unprofessional rude attitude of the reception guy, everything else is fabulous; the location, the room, the view, the amenities, the food, the cleanliness, ..etc.
Sitizaman
Premier Room Twin Bed Kaaba View
Stayed in Apr 2024
Couples
12 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The best hotel I have ever stayed and seen.. will come back again soon with my family.. sooo much in love with this hotel .. breakfast was super.. many kinds of bread and cheese you can choose.. we stayed at ka’baa view was super popular..
6/16
Hamza
Classic Twin Room with City View
Stayed in Apr 2024
Family
2 review
3.2/5
Posted on Apr 29, 2024
Please read some the negative reviews because there true. Oldish hotel with damaged furniture in the rooms (both of the rooms I stayed in was the same). Awful service by most staff members. When I mentioned the poor service to the management (really slow room service/house keeping) I was told that I ‘haven’t spent a lot honestly one of the worst check in and service I’ve ever received. Location is the only wow factor for this hotel
Nasim
Classic Twin Room with City View
Stayed in Mar 2024
Family
82 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Excellent hotel. With brilliant services. Very clean and accessible. Really good buffet options. Would recommend to all
Sarah
Classic Twin Room with City View
Stayed in Nov 2023
Family
8 review
4.5/5
Great
Posted on Dec 24, 2023
Recommended for families. Hotep has its own designated lobby so we dont have to deal with the crowd from Clock Tower's hotel guests.
Guest User
Classic Twin Room with Partial Kaaba View
Stayed in Nov 2023
Family
17 review
4.0/5
Very Good
Posted on Dec 1, 2023
The location is prime.. Some of the staff are really helpful.. The kaaba view was awesome
Anonymous User
Premier Room Twin Bed Kaaba View
Stayed in May 2024
Couples
1 review
2.5/5
Posted on May 7, 2024
Choosen for location close to haram, surprised with poor condition of the hotel. Photo on website for booking from the opening day of the hotel not up to date, furniture old worn out with dirty carpet poor ventilation dusty smell in the room , poor service, poor customer relations despite my complaint, I book premier room but i think i got below standard roon. Furthermore,Long wait for lifts Choosen for location close to haram, surprised with poor condition of the hotel. Photo on website for booking from the opening day of the hotel not up to date, furniture old worn out with dirty carpet poor ventilation dusty smell in the room , poor service, poor customer relations despite my complaint, I book premier room but i think i got below standard roon. Furthermore,Long wait for lift
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skynet holidays
Classic Twin Room with City View
Stayed in Oct 2023
Family
102 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Very good hotel, best hotel in makkah, only 5 min to Haram Sharif, breakfast is 10 out of 10, staffs are 10 out of 10, check in and out is express, mall access through hotel lift. Inside clock tower
6/11
Naquib Maniar
Classic Twin Room with City View
Stayed in Apr 2024
Family
1 review
3.2/5
Posted on May 6, 2024
Concierge needs to be more helpful to the guests requiring wheelchair assistance. Reception staff needs to further increase their speed of Check-in. Thanks to Mr.Abdullah (Property Manager) for arranging Wheelchair assistance for my mother.
Muhammad iqbal
Classic Twin Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Very nice hotel, good location. And all staff are really helpful. Breakfast also awsome there are many food local and international. Very recommended hotel if you want to perform umrah since its very close to haram you can just walk down the hotel to haram within 5 minutes only.
Guest User
Classic Twin Room
Stayed in Mar 2024
Travel with friends
13 review
1.7/5
Posted on Apr 1, 2024
The staff are not good, eating is frequent every day, the rooms are small and old, entry and exit to the chape is difficult, and the big elevators are always dirty and late. It was a bad experience and I will not return permanently to this hotel, although I paid a large amount to book.
Guest User
Classic Twin Room
Stayed in Feb 2024
Family
24 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Nice please nice staff
Guest User
Classic Twin Room with City View
Stayed in Mar 2024
Other
37 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Great location, amenities, customer service as well as room service. Cleanness also regular. *************
NoraSam
Classic Twin Room with City View
Stayed in Sep 2023
Business travelers
11 review
4.0/5
Very Good
Posted on Sep 10, 2023
We waited almost 2 hours for our rooms because front desk cannot find our bookings. Hope check in be shorten
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