Makkah Spa Hotels

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

The location is very strategic in the Zamzam Tower. The staff who clean the rooms and work in the restaurant are also very friendly.

Good stay in Makkah whilst we visited as a family. Close to Hajj ziyārah sites and only 5 minute drive to Masjid al Haram (when it’s quiet. Reasonably clean though I wasn’t convinced by the IHG cleanliness assurance during these sensitive times. We went for the 2 interconnecting rooms but the hotel had lost the key to the interconnecting door!! It took all night and into dawn before we were relocated into another room with a door that allowed access to each others room... quite important when you have 3 children. Until then, all 5 of us slept in one room for the first night of the 2 nights booked!! Our new room had issues with the door lock sensor.... so a maintenance problem all round. Once the issues were sorted however, everything else was smooth. Decent enough breakfast for European and Arab tastes. Spacious rooms, well decorated. One thing to note... reception staff are excellent - polite, well mannered and want to get things sorted for you. It’s just unfortunate the maintenance staff struggle. I’d recommend on the basis the maintenance issues were a one off issue.

Nice hotel, comfy bed, good breakfast, close to Haram less than 10 mins walking distance. Just that you need to walk uphill a bit on your way back to hotel otherwise u can take taxi 20sar. Overall good stay.

The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha

We had a great stay in Adress Jabal Omar! We will be back soon, in sha Allah. The staff is very polite and helpful. Especially Roaa from the restaurant (standing at the reception). Such a sweet girl! They also think about people with special needs. Although there is a bus bringing you to the Haram, they also offer a taxi with a elevator for wheelchairs. There was a minus: we had a stay of 5 nights and 6 days, the breakfast was everyday for 90% the same. Which is a big no for a 5 star hotel.

Situated in Makkah and with Masjid Al Haram reachable within 4 km, Violet Al Azizia Hotel MASJID Al Qatari features concierge services, allergy-free rooms, a shared lounge, free WiFi throughout the property and a restaurant. The property is around 8.4 km from Hira Cave, 3.9 km from Zamzam Well and 6.5 km from Assalamu Alaika Ayyuha Annabi. The hotel has an indoor pool and room service. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a kettle, a fridge, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. Staff speak Arabic, English and French at the reception. Makkah Museum is 8.2 km from Violet Al Azizia Hotel MASJID Al Qatari, while Jabal Thawr is 10 km from the property. King Abdulaziz International Airport is 96 km away.