1, Jalan KSB 1, Taman Kota Syahbandar, Melaka, 75200, MalaysiaView Hotel Details
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Swan Garden Hotel Guest Reviews
3.8/5
Good
113 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.8
Service3.7
Cleanliness3.9
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All reviews(113)
Positive reviews(104)
Reviews with photos/video(34)
Awesome stay(28)
Awesome rooms(22)
Great location(11)
Large rooms(9)
Convenient location(8)
Too noisy(6)
Convenient parking(6)
Perfect for business trips(5)
Negative reviews(9)
AWongTY
Premier King Room
Stayed in Nov 2024
Family
27 review
4.0/5
Very Good
Posted on Nov 3, 2024
Comfortable and fair room price. Easy to find parking and classic British style look. Hotel Service is good and friendly.
6/9
Response from Property: Thank you for your wonderful review! We're so glad to hear that you enjoyed your stay with us. We truly appreciate your kind words and look forward to welcoming you back for another great stay!
Anonymous User
Garden Suite
Stayed in Oct 2024
Family
126 review
4.5/5
Great
Posted on Nov 4, 2024
Second stay but first time taking breakfast here. Gosh!!! The breakfast very lousy, the girl at the cafe was rude. If you dont want to work, pls resign! She said our room is not include breakfast rudely, when i ask reception, we got breakfasf. A+ for the reception and the room. But F for the breakfast.
Response from Property: Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered during breakfast. We will address this with our team to ensure it does not happen again. We're glad to hear that you were satisfied with your room, and we truly appreciate your feedback. We hope to have the chance to welcome you back and provide a much better experience in the future.
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Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 24, 2024
Nice hotel but no swimming pool. Need to cross the road to the next building for pool activities
Anonymous User
Superior King Room
Stayed in Jul 2024
Travel with friends
4 review
3.5/5
Posted on Aug 6, 2024
The location so convenient but the surrounding sound so noisy and too loud especially at midnight.
Response from Property: Thank you for your review! We're glad to hear that you found our location convenient. We truly apologize for the noise issues you experienced, especially at midnight. Your feedback is valuable, and we'll look into ways to minimize the surrounding sound for a more peaceful stay. We hope to have the opportunity to welcome you back and provide a more restful experience.
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Anonymous User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
2.7/5
Posted on Nov 16, 2024
Stated 24 hours front counter service, when I check in, there is no one at front desk, after 15mins waiting, I called to resort hotel and the staff help to contact staff.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the front desk service. We will address this issue to ensure it doesn’t happen again. We hope to have the opportunity to offer you a better experience on your next visit.
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cheah woi leong
Deluxe with Courtyard
Stayed in Nov 2024
Couples
1 review
3.2/5
Posted on Nov 2, 2024
The pillow got smelly and towel also not so clean.
Location is good
Very near the jonker street
Response from Property: Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address this with our housekeeping team to ensure better quality control in the future. We appreciate your comments and hope to welcome you back for a more comfortable stay next time.
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Mcha
Premier Twin Room
Stayed in Nov 2024
Business travelers
110 review
3.0/5
Posted on Nov 21, 2024
The hotel location is excellent and easy to get good restaurants near around
Response from Property: Thank you for your kind review! We're so glad to hear that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay!
che azmaini
Deluxe King Room
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 6, 2024
Spacious room, friendly staff. I stay di old building but swimming pool di new building which is sebelah je. Swimming pool best
See Toh Chee Kin
Deluxe King Room
Stayed in Feb 2024
Business travelers
77 review
4.0/5
Very Good
Posted on Feb 27, 2024
Can't complaint on the hotel
Value for money and good location
coolmeng
Superior King Room
Stayed in Jun 2024
Couples
9 review
1.2/5
Posted on Jun 17, 2024
When go into room got smell. Window curtain very dirty n bathroom also dirty.. no more again for next trip
Response from Property: Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We truly appreciate your input, and we hope you’ll consider giving us another chance in the future to provide you with a much better experience.
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Qiao Jie
Garden Suite
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jul 21, 2024
The room is big and clean but a little bit old. The check in and out service are excellent even tho we check in quite late at night. There are few restaurants and shop lots at the surrounding. It's a short distance to the Jonker street by car. Overall, we had a great time staying at this hotel.
Response from Property: Thank you for your wonderful review! We're happy to hear that you enjoyed your stay with us. We truly value your feedback, and we’ll continue to work on maintaining and improving our facilities. We look forward to welcoming you back for another enjoyable stay!
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Syaidatul Farhana
Garden Suite
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Overall was very satisfied n will repeat again
Guest User
Garden Suite
Stayed in Jun 2024
Couples
9 review
4.5/5
Great
Posted on Jun 9, 2024
We found Swan Garden hotel a very pleasant place to stay in Melaka. The rooms are spacious , bright and clean . The access to the hotel in convenient and parking available . Fantastic infinity book at the Swan Garden Resort .
The staff is particularly welcoming, friendly and helpful.
We shall return to this place during our next visit to Melaka.
.
Marvin Ng
Superior King Room
Stayed in Jun 2024
Couples
11 review
3.7/5
Posted on Jun 3, 2024
The reason I chosen this hotel were because of the EV chargers right below the lobby. Front office service can be improved especially the ladies who seems lack of motivation in their duty. Room is clean and location is good with many restaurants nearby.
Lynne Meow
Deluxe Twin Room
Stayed in Nov 2023
Family
32 review
3.5/5
Posted on Nov 27, 2023
Have a Large swimming pool and great scenery view Far away from Melaka Town. Overall is ok