To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(54)
Positive reviews(50)
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Negative reviews(4)
x nv
Deluxe Double Room
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on May 30, 2024
Very comfortable stay, the hosts were always around to help and the room was clean - couldn’t fault it. Central location, could walk everywhere in the old town. Room cleaning was included when wanted. No bar fridge but we didn’t really need one. Would stay again.
Jiajia
Deluxe Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The room is big and comfortable. Location is quite good, clean and silent. 💯
Guest User
Deluxe Family Suite (H33)
Stayed in Mar 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 6, 2024
Booked via Trip.Com, I did not know the room was a family suite which was actually a heritage house opposite to the main hotel block. Interesting to have a nostalgic experience to stay in an traditional house but might be a little too quiet for solo travellers. Need to climb the stairs as the bed and the washroom/pantry are on different floors. Staff was friendly and the house was spotless clean. Another plus is the strong air con in the house against the crazy heat in Malacca.
lu_with_a_view
Deluxe Double Room
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Brilliant choice! Perfect location by the footbridge over the river, close to everything but quiet (no street noise, day or night). Efficient check in, nice building, clean rooms & comfortable bed. We appreciated the carpet put down upstairs to minimise noise to the downstairs neighbours. Good water pressure & stable WiFi. Would stay again without hesitation.
Vyi
Deluxe Double Room
Stayed in Feb 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Mar 1, 2024
Pros: Very good location, near tourist spots (Christ Church Melaka, Harmony street and Jonker street) and accessible to many F&B spots. The interior decor has an antique design and rustic vibe, bed is quite comfortable, basic amenities all in place, security was alright too. Quiet at night so that's good for a good night rest. The front desk kakak is very nice.
Cons: Room looks tidy and clean at first sight but could be better - one of the towel smells and is severely stained, there were hairs on the pillow (from previous guest?)
Anonymous User
Deluxe Double Room
Stayed in Aug 2024
Couples
1 review
3.7/5
Posted on Aug 19, 2024
Nice location walking distance to jonker street ,our room at the ground floor, Quite noisy from the 2nd floor room upon movement.
The room are big for 2 person.
Diaz IMI
Deluxe Quadruple Room
Stayed in Jan 2024
Family
1 review
2.0/5
Posted on Jan 27, 2024
I recently had the displeasure of staying at a boutique hotel that left a lot to be desired. Despite expecting a comfortable and enjoyable stay, my experience was marred by poor service, uninformed policies, and an unfriendly staff member named ****.
One of the first issues I encountered was the lack of room service after 6pm. Upon returning to my room at 11pm, I realized that I needed an iron for my clothes. To my dismay, I discovered that the hotel did not offer room service after 6pm. This was a major inconvenience, especially since I was not informed about this policy upon check-in. It was only when I contacted the hotline service that I became aware of the restricted hours for room service.
The person in charge, ****, was far from accommodating. When I called the hotline service requesting an iron, his response was unexpectedly harsh. His tone was dismissive and his attitude conveyed a lack of willingness to assist guests in their needs. This left me feeling frustrated and undervalued as a customer.
Furthermore, the lack of communication regarding the limited room service hours was disappointing. As a guest, I believe it is the responsibility of the hotel staff to inform guests about any such restrictions. However, I was left to discover this information on my own, which resulted in unnecessary inconvenience.
It is essential for a boutique hotel to prioritize customer satisfaction and uphold a high level of service. Unfortunately, this establishment fell short in meeting these expectations. With limited room service hours and an unhelpful and unfriendly staff member, my overall experience was far from pleasant.
Despite the hotel's potential for charm and character, the lackluster service, uninformed policies, and the harsh demeanor of **** left a lasting negative impression. I hope that the management will address these issues and take the necessary steps to improve their service, ensuring a more enjoyable experience for future guests.
I would not recommend this boutique hotel to others until they demonstrate a commitment to providing better service and a more guest-centric approach.
Response from Property: Hi Miss, We would like to make some corrections on your review regarding your individual case. 1. Upon check in, we have informed all customer regarding our operation (from 9 to 6pm) and we did asked customer anything you need before 6pm. However, we did not receive any requests from you. 2. We have put more than 2 notices in room, and even corridor about our operation. I am sure you sure see it but we can't help if you ignore it. Our operation time is from 9am to 6pm, and we attend emergency case for 24 hours. Our staff informed that the call by you also being harsh and being like "I am yo
Anonymous User
Family Room
Stayed in Jul 2024
Family
26 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Beautiful 2 storey unit. Very classic and comfortable at the same time. Value for money. Location is next to melaka river. Easy to find place to eat. 5 minutes walk to Jonker street. Will definitely come again.
Guest User
Deluxe Double Room
Stayed in Jul 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jul 18, 2024
I like the interior design of the room and quiet place , very good location and near to the river cruise jetty , jonker street ,Red building and others F & B restaurants .I would come back and stay here again.
KS
Deluxe Double Room
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 3, 2024
Location is excellent. Short walk to Riverside and 10 minutes walk to Jonker Street. Amenities and food easily accessible. The only complaint is the carparking
Abby
Family Room
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 3, 2023
Great stay, the location was good, the room was superb, loved the antique design, though the stairs were a little steep quite dangerous, be mindful to walk carefully, all amenities were provided, coffees, teas, comb, toothbrush. The check in and out were breezy. Aircons works great! Though during the day the top floor tend to be very hot, hence the great aircon.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Totally enjoyed the stay. Perfect location in quiet street. Beautiful house. Friendly service. Would definitely come back.
WAi HoNg
Deluxe Triple Room
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Dec 23, 2023
Excellent stay
AnnaD
Deluxe Double Room
Stayed in Jul 2023
Solo travelers
3 review
4.2/5
Very Good
Posted on Jul 11, 2023
Nice place to stay. Clean and silent. Location is perfect. Be careful: reception is close at 6pm and it is not suitable for late check-in.
Response from Property: Hi AnnaD, thanks for the review. We really appreciate it. No worries as long as guest let us know their estimated time of arrival, and we can assist them in check-in any time even late night. We wish to see you again in next future
Anonymous User
Deluxe Double Room
Stayed in Apr 2023
Couples
5 review
4.2/5
Very Good
Posted on Apr 23, 2023
They hotel has walking distance to Jonker Street. The design of the hotel is pretty and vintage. However there is no parking reservation so got to look for it by own self.
Response from Property: Hi, now we have private parking ya. Come and visit us again. ^.^