Jl. Piere Tendean, Kec, North Sario, Sario, Manado, North Sulawesi, 95111, IndonesiaView Hotel Details
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Four Points by Sheraton Manado Guest Reviews
4.4/5
Very Good
114 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(114)
Positive reviews(111)
Reviews with photos/video(52)
Awesome stay(21)
Friendly owner(19)
Nice sea view(11)
Near shopping area(8)
Convenient for shopping(8)
Great swimming pool(7)
Negative reviews(3)
Anonymous User
Deluxe Sea View Room
Stayed in Dec 2024
Solo travelers
34 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel just beside shopping centre very convenient for whose who want to shop. The staff very friendly and helpful. This hotel is just located beside seaside for whose who want to relax and do nothing. The room is spacious and clean.
Anonymous User
Larger Guest room, 1 King, Sea view
Stayed in Dec 2024
Couples
2 review
2.5/5
Posted on Dec 16, 2024
We stayed with the hotel from 9-11 Dec 24
The maintenance of the rooms were very lacking. For minor issue (there were more actually) like having to use a moldy shower head on the first day (cleanliness and hygiene) to major issue like experiencing a falling glass door on the 2nd day morning (safety).
What was disappointing from this large hotel chain was the inadequate handling of the safety matter.
After we reported the falling door issue, we were left waiting with the dismantled glass door (inclusive of shattering glass pieces) in the toilet. In additional the ladder and equipment were also left in the toilet by the maintenence guy ( we dunno where he went)
I was unsure how we were expected to remain in our room (especially if we needed to use the toilet) or go about like nothing had happened. It was only after several rounds of asking (2 hours) that we were allowed a change of room ( and that was only offered to us after we HAD to ask even though it was obvious there were many rooms available)
I do hope you will seriously look into your maintenance as it was a very dangerous encounter. I could not imagine if I were a more elderly person with less strength ( to hold on the half fallen door) and poorer eyesight ( to avoid stepping on the shattered glass on the floor)
Other than the good view and location of your hotel, I could not find any positive of our stay with you.
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Raymond
Deluxe City View Room
Stayed in Sep 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Perfect location, attached to a very large shopping mall with lots of restaurants. Friendly and helpful staff, nice and clean rooms, an ATM in the hotel and a wonderful infinity pool with sea view.
Guest User
Deluxe Sea View Room
Stayed in Sep 2024
Couples
20 review
4.2/5
Very Good
Posted on Sep 6, 2024
Conveniently located next door to Manado Town Square (MANTOS) with amazing sunset view. Daily breakfast was mixed local and western varieties.
Within walking distance along the waterfront to Mega Mall area for street food.
Access to Se7en Bar and Lounge (fifth floor MANTOS parking) is within 5 minutes walking from Level 3 of the hotel for food and drinks.
XieBX
Larger Guest room, 1 King, Sea view
Stayed in Aug 2024
Couples
23 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Enjoyed the nice Seaview room. Comfortable bedding & spacious room. Convenient location to shop in the mall next to hotel & many choices for food. Recommend to stay in Four Points Sheraton Manado.
JIN HYUNG
Deluxe Sea View Room
Stayed in Nov 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Nov 16, 2024
Good place and a nice view, but unfortunately, I received a smoking room even though I'm not a smoker. Except for bad smell, everything was good.
ttavel
Deluxe Sea View Room
Stayed in Nov 2024
Other
65 review
4.0/5
Very Good
Posted on Nov 21, 2024
It's a bit expensive, but the location is good and the facilities are good.
It's a bit expensive, but the location is good and the facilities are good
Muhammad Irsyad Bin Zaini
Deluxe Sea View Room
Stayed in Oct 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Oct 22, 2024
My stay at Four Points by Sheraton Manado in the Deluxe Sea View Room was fantastic! The view of the sea from my room was breathtaking, and it added a serene touch to the entire experience. The room itself was spacious, clean, and equipped with modern amenities, ensuring a comfortable and relaxing stay. The staff provided excellent service, always attentive and courteous. I also appreciated the variety of food options at the restaurant, particularly the local dishes, which were flavorful and fresh. Overall, it was a delightful stay, and I would highly recommend this hotel for anyone visiting Manado!
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Guest User
Larger Guest room, 2 Twin/Single Bed(s), Sea view
Stayed in Oct 2024
Travel with friends
14 review
3.2/5
Posted on Oct 26, 2024
1. Since the day before yesterday, there has been a problem with the use of the card in the room. You need to go to the lobby to swipe it many times before you can use it. It's very troublesome to go up and down, but you didn't notice.
2. Yesterday's room card continued to have this problem, from the 3rd floor to the 15th floor to cycle three times to swipe the card.Very poor experience.
3. There wasn't any cleaning of the room today, but I'm sure someone entered the room. And I didn't do anything.
4. When we returned to the hotel at 18:00 this afternoon, the key card continued not to work. The two of us cycled four times from the 3rd floor to the 15th floor, and the key card still did not work until the engineer came to change the battery. During this time, we had just returned from a dive and needed to use the room with our luggage, fatigue and wet clothes, but it took 45 minutes to get into the room. Our experience was very poor.
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Christo
Larger Guest room, 1 King, Sea view
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 27, 2024
Nyaman, dekat dgn Mantos (Manado Town Square)
Soo Joow Aon
Larger Guest room, 1 King, Sea view
Stayed in Oct 2024
Couples
19 review
4.0/5
Very Good
Posted on Nov 23, 2024
Good hotel but a bit old need upgrade
Guest User
Deluxe Sea View Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Definitely no better hotel in manado than this with beautiful seaview. Amazing breakfast amd amenities. Very friendly staffs.
Response from Property: Dear Respected Guest,We would like to thank you for staying with Four Points by Sheraton Manado and for taking part in reviewing our property. It is delighted to know that you had an enjoyable time and incredible experience at our hotel specifically through our beautiful scenery, the breakfast, and our friendly staff. We will always continue to work toward giving the most outstanding services to all the guests as it is a crucial aspect that reflects the hospitality itself. Your valuable feedback will be pass to the entire team as the inspiration for our improvement.We are looking forward to meeting you again shortly!Sincerely,SyamsuryadiGeneral Manager
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Alex Mcca
Deluxe City View Room
Stayed in Dec 2023
Business travelers
53 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Unbeatable location and if lucky, you get a room with great sea view. Service was great, amenities fantastic, the place to stay if budget permits!
Response from Property: Dear Mr. Robert,Thank you for staying with Four Points by Sheraton Manado and thank you for your pleasant review. It is delighted to know that you had an enjoyable time and incredible experience at our hotel specifically through our facilities as well as the strategis location of our hotel. We will continue to work toward giving the most outstanding services to all the guests as it is a crucial aspect that reflects the hospitality itself. Your valuable feedback will be pass to the entire team as the inspiration for our improvement.We are looking forward to meeting you again shortly!Sincerely,SyamsuryadiGeneral Manager