Guest User
July 6, 2024
Just returned after a very hot week. Really can't fault the hotel in the main. My husband is in a wheelchair so we found getting around the hotel pretty accessible except we couldn't get into the ampitheatre. The biggest thing for us was the "adapted room". My husband can't walk but can stand to transfer to the toilet etc, but there are not enough grab rails. There is only one at the toilet which made it very difficult as he needs to hold on both sides so i was having to help him get on, a rail by the basin wasnt accessible, the shower seat was broken, which after a few days and a complaint to Jet2 was repaired, then the screws holding the rail by the toilet starting coming out of the wall, which again we reported but by the time we were leaving still hadn't been repaired, so it made it so dangerous, we used the disabled toilet at the swimming pool for safety. We were impressed that there was a pool chair to get into the water. I have rated the hotel a 4 but if the adapted rooms were spot on it would be a 5. Everything else, the food, staff were brilliant. The walk to the beach was ok for the mobility scooter, however, to get onto the pathway we needed to go up the kirb. There is a little ramp just wide enough to get on it but some days people had parked along it making it impossible to get on the path. Had we not had family with us it would have been impossible as they were able to lift the scooter onto the path. So maybe a no Parking sign would be good. Once on the beach, again, the staff were brilliant, getting a place for us and then getting my husband into the water on buggy. So, it was a lovely week but could have been better and less stressful had we had all we needed in the room.