Guest User
February 29, 2024
In 20 years of traveling, I've never experienced such collective incompetence. I HIGHLY recommend spending a few more dollars to stay in one of the surrounding areas. Within 30 minutes of arrival, we noticed a double charge for the weekend. Chris (the live-in attendant) insisted first thing that we re-swipe the CC used to book online. When we claimed we were already charged, he pushed back and became argumentative. Hence, the double-charge. Rather than acknowledging his mistake and refunding us on the spot, he insisted I deal with it. Again, he became argumentative and agressive, making me extremely uncomfortable. I asked for a refund in order to stay elsewhere & he denied that request. This lack of accountabilty continued for over a week after as I was passed from one person to the next. I lost time, energy, hours away from work & gained a lot of aggravation. Eventually, I relented & spent hours on the phone with *********** in order to fix the mistake no one would make right. This includes Chris, Sarah and whomever Amy is. We are still out money for a refund they have now chosen to ignore. Additionally, there is NO privacy & they WILL enter your room without permission if there is not a sign on the door. The shared bathroom is blocked by a flimsy curtain and set off of a trafficked entrance & kitchen area. There is no insulation, no fans & no air conditioning. The rooms are on top of each other. There are, however, plenty of cameras. Their priorities are clear. Awful place.