251-61 Juan Luna St, Binondo, City of Manila, Metro Manila, 1006, PhilippinesView Hotel Details
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Red Planet Manila Binondo Guest Reviews
4.1/5
Very Good
246 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.8
Service4.3
Cleanliness4.3
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All reviews(246)
Positive reviews(227)
Reviews with photos/video(65)
Clean and tidy(55)
Great service(34)
Great value for money(27)
Great location(22)
Convenient location(22)
Toiletries were average(8)
Good Internet(7)
Easy to get around(4)
Negative reviews(19)
Guest User
Double Room
Stayed in Aug 2024
Couples
4 review
4.7/5
Amazing
Posted on Aug 12, 2024
I’d rate my stay at Red Planet Binondo a solid 4 out of 5. We chose this hotel for our food crawl in the Binondo area, and it was a great base for our culinary adventure. The room was clean, the air conditioning worked well, and the showers were nice, with convenient soap and shampoo dispensers.
The only downside was the lack of a refrigerator in the room, which would have been useful for storing leftovers from our food crawl. Without it, we had to consume everything right away.
Overall, it was a comfortable stay, and I’d recommend it if you’re looking for a simple, clean place to stay in the area.
Response from Property: Hi Valued Guest.We are ecstatic that you enjoyed your stay with us. Especially the strategic location that you have mentioned, Red Planet Manila Binondo is a perfect haven for all those people who are on the lookout for a nice staycation and gastronomic adventures since there are a lot of restaurants to choose from.Thank you and looking forward to seeing you again in Binondo.Sincerely,Ryan CodilanDuty Manager
Citingtan
Double Room
Stayed in Aug 2024
Business travelers
16 review
1.7/5
Posted on Aug 12, 2024
Has client to meet in Binondo area, so picked this hotel as the accommodation. Paid for 3 nights, but the bed sheet is unhygienic, there is no slipper, weird noise at night, so I cannot stand it and check out after the first night. They refused to refund for the 2nd and third nights.
The service really cannot make it. Very poor service and disappointed
Response from Property: Hi Valued Guest.Thank you for sending us your feedback. First of all, I would like to apologize if our policy isn't favorable with your request because the booking is guaranteed. Red Planet will always make a way to provide a memorable experience to our guest and we hope you inform us the problems that you encountered on your first night so we could take actions on it.I feel truly sorry for what transpired during your stay. We are hoping that you can give us another chance so we can turn this around. Kindly message me if I could be an assistance if you are planning to check in with us again.Respectfully yours,Ryan CodilanDuty Manager
baltesers
Double Room
Stayed in Jul 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 31, 2024
Close to famous Chinatown food spots. Good and spacious rooms for very affordable prices. Lots of parking slots too. Also has a 7 eleven at the ground floor.
Response from Property: Hi Baltesers, Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our spacious rooms and found our location convenient, especially with Chinatown and 7-Eleven nearby. It's great that you appreciated the ample parking as well.We strive to offer both comfort and value, and we're glad that you had such a pleasant stay. We hope to welcome you back soon!Sincerely yours, Maria Linda B. AsumoHotel Manager
Anonymous User
Double Room
Stayed in Aug 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 2, 2024
So clean and spacious. Close to the malls and restaurants..
Response from Property: Hi Valued Guest.We are extremely glad that you had a wonderful stay with us. Our clean, modern, minimalist aesthetic, strategic location and comfortable beds are really known as our best-selling points. We highly appreciate your feedback, and we hope to see you again soon. Have a nice day. Best regards, Ryan Codilan Duty Manager
eman2122
Double Room
Stayed in May 2024
Couples
6 review
4.2/5
Very Good
Posted on May 29, 2024
Money: is reasonable.
Location: May I say it is slightly out of an interesting place. However it still has convenient transportation.
Cleanliness: good.
Staff: friendly and helpful
The building may be slightly old but they are trying their best to accommodate guests by doing some renovations.
The room that I stayed in was not really cool.
I am requesting a higher floor with a nice view. Mr. Ryan was very helpful and assisted me. He is very polite And knowledgeable. Kudos Mr. Ryan keep it up your hospitality..
Response from Property: Hi Eman.Greetings from Red Planet Manila Binondo.I am deeply ecstatic with your feedback. Our main goal is to provide an affordable luxury and tranquil atmosphere for the guest to relax and enjoy. The property is still in its best shape as we are having renovations and monthly amenities preventive maintenance for the betterment of the hotel. I personally like to thank you for appreciating all my staff and acknowledging myself to be at your service because you are important to us. Thank you and we hope to accommodate you again soon.Sincerely,Ryan CodilanDuty Manager
Hamirah Gandawaris
Double Room
Stayed in May 2024
Couples
16 review
4.0/5
Very Good
Posted on May 27, 2024
I was expecting toiletries but there was none. Also the room was smaller than I expected, not much space to move around. Towels smelled weird I wasn’t so confident to use them because they didn’t seem to be clean. The door lock was broken.
Response from Property: Hi Hamirah.Thank you for sending us your feedback. We sincerely apologize for falling short in meeting your expectations with regards to the toiletries, the towels and the basic room amenities. May I politely inform that we sell toiletries at the front desk at a minimal cost. Your criticisms are valuable to us as we can target the areas that we need to improve on. Although there a few inconveniences, I am very glad that you were still able to see the good service that we provide during your stay. We hope you can still consider us as your choice of accommodation when you visit Manila again.Sincerely,Ryan CodilanDuty Manager
femite001
Double Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future. Thank you red planet!!!
Response from Property: Hi Femite, Thank you so much for taking the time to share your positive experience with us! We are absolutely thrilled to hear that you enjoyed your stay at Red Planet and that you found our location, atmosphere, and staff to be exceptional.It's always rewarding to receive such positive feedback about our team, as we strive to provide friendly and attentive service to all our guests. We will definitely pass along your kind words to our receptionist and staff, as I'm sure they will be delighted to hear about your lovely impression.Thank you once again for choosing Red Planet, and we can't wait to welcome you back soon!Sincerely yours, Maria Linda B. Asumo Hotel Manager
Jessaa
Twin Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 14, 2024
I super enjoyed our stay in this hotel. There’s refrigerator and heater too so if you want to bring foods, you can. Super convenient. No problems with internet connection at all so I got to work. :))
Response from Property: Hi Jessa.We are extremely glad that you had an outstanding stay with us. Our clean room, minimalistic aesthetic, power showers, high speed WiFi connection and 5-Star beds are really known as our best selling points. The hotel is striving to always provide quality lodging and your appreciativeness makes us more energized to keep us on delivering and giving a memorable experience for the guest to behold. Hoping to welcome you again on your next vacation in Chinatown.Best regards,Ryan CodilanDuty Manager
Ma. Ilonah
Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Good location
Response from Property: Hi Ma. Ilonah, Thank you so much for your outstanding review! We're thrilled to hear that you had such a great experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we could meet your expectations.We hope to welcome you back soon for another outstanding stay!Sincerely yours,Maria Linda B. AsumoHotel Manager
Anonymous User
Twin Room
Stayed in Mar 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Apr 2, 2024
Good location .. clean hotel.. affordable price..
but dont expect tooth brush or slippers..
but bottom line its a clean budget hotel and thats it..
and its accesible to chinatown and walking distance to intramuros for sight seeing
im satisfied..
Response from Property: Good day Valued Guest!Greetings from Red Planet Manila Binondo!We would like to extend our sincerest appreciation for your meaningful feedback. Red Planet Hotels always make sure to provide the best quality service, clean amenities and present a tranquil atmosphere for relaxation and comfort. Hoping to see you again in our humble abode.Thank you and best regards,Franz DollenteDuty Manager
flowmaniac
Double Room
Stayed in Feb 2024
Couples
25 review
4.5/5
Great
Posted on Feb 20, 2024
We were able to check-in early which was really convenient. The staff is really helpful. I would say Binondo is not the fanciest area to stay but a 7/11 is right next to the hotel and some sights like the cathedral are in walking distance. Room was pretty good but a little bit small.
Response from Property: Hi Flowmaniac.We would like to extend our sincerest gratitude in sharing your great experience with us. Your wonderful feedback about our strategic location, accommodating staff and flexible check in time is acknowledged as this is important to us in providing an affordable luxury and 5-star quality service. We will be looking forward in welcoming you again in our humble abode. Have a great day.Best regards, Ryan Codilan Duty Manager
Guest User
Double Room
Stayed in Aug 2024
Couples
1 review
1.0/5
Posted on Aug 13, 2024
I made an error with the booking and tried to cancel it within a few minutes of paying, but both this platform and the hotel management ignored my request to modify my booking. I wasted hard-earned money when I didn't even get to stay in the hotel.
Response from Property: Dear Valued Guest,Greetings from Red Planet Manila Binondo!We’re sorry to hear about your experience and sincerely apologize for the inconvenience you faced. We understand how frustrating it must have been to deal with this situation, especially after realizing the mistake so quickly. While our policies are in place to ensure smooth operations, we genuinely regret that your request to modify your booking was not addressed in a timely manner. Your feedback is important, and we’ll be reviewing our procedures to prevent similar issues in the future. Please reach out directly if there's anything we can do to assist you further.Best Regards, Irish DelgadoDuty Manager
Anonymous User
Double Room
Stayed in Mar 2024
Couples
5 review
4.0/5
Very Good
Posted on Mar 18, 2024
Nice location of hotel. Near Divisoria and Chinatown. Decent amenities.
Response from Property: Hi Valued Guest.Greetings from Red Planet Manila Binondo!We would like to extend our utmost appreciation and sincerest gratitude in your high ratings. Amidst the hustle and bustle of the city, you find our hotel as a hidden gem for a place of relaxation and comfort. All Red Planet Hotels are strategically situated in different cities so they could have different activities and see local attractions. Thank you for staying with us and we hope to welcome you again on your next vacation.Sincerely yours,Ryan CodilanDuty Manager
Guest User
Twin Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Excellent
Best value for money. It is a budget hotel and hence services are limited. Nevertheless, it clean, internet is good and rooms very functional. There is a 7 Eleven downstairs, hence all daily needs are at hand. I strongly recommend this place.
Response from Property: Dear Valued Guest, Thank you for your excellent review and for awarding us a perfect rating! We're delighted to hear that you found our hotel to be the best value for money and appreciated our clean, functional rooms and reliable internet. It's also great to know that the 7-Eleven downstairs added convenience to your stay.Your strong recommendation means a lot to us. We strive to provide our guests with the best possible experience, and it’s wonderful to hear that we met your expectations.We hope to welcome you back on your next visit. If there’s anything we can do to make your stay even more comfortable, please don’t hesitate to let us know.Sincerely yours, Maria Linda B. AsumoHotel Manager
Guest User
Double Room
Stayed in Jun 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 27, 2024
The room is clean
Response from Property: Dear Valued Guest, Thank you for your feedback and for giving us a 4-star rating!We are delighted to hear that you found the room clean and that you had a very good experience during your stay. Maintaining high standards of cleanliness is a top priority for us, and your positive remarks reaffirm our efforts.We appreciate you choosing to stay with us and look forward to welcoming you back in the future. If you have any suggestions for how we can make your next visit even better, please feel free to let us know.Sincerely yours, Maria Linda B. AsumoHotel Manager