1430 A. Mabini St, Ermita, City of Manila, Metro Manila, 1004, PhilippinesView Hotel Details
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Go Hotels Ermita, Manila Guest Reviews
4/5
Very Good
567 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities3.7
Service4.0
Cleanliness4.0
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All reviews(567)
Positive reviews(521)
Reviews with photos/video(154)
Convenient for shopping(30)
Near shopping area(29)
Great value for money(27)
Average sound insulation(16)
Easy to get around(16)
Comfortable bed(9)
Many dining options(9)
Loved the view(6)
Negative reviews(46)
ELP
Standard Twin Room
Stayed in 2024년 8월
Travel with friends
7 review
5.0/5
Outstanding
Posted on 2024년8월18일
Go Hotel -Ermita is legit value for money. Though it is categorized as a budget hotel, it exceeds in performance: (1) It uses keycards to swipe for entry at the elevators; (2) Its elevators are amazingly fast & efficient; (3) The rooms are spacious. Well-partitioned spaces; (4) Separate bath & toilet; (5) Change of towels & make up bed, though by request, are being done considerately; (6) Hot & cold water available on both bath & toilet; (7) Robinson’s Mall is a block away; (8) 7 minutes walk to SLEC; (9) Very accessible with plenty of transport options to choose from. Philippine Rabbit Terminal Avenida to the hotel costs Php 170 more or less via Grab; (10) Customer care is of high quality. Staff so polite especially its housekeeping team. Very fast check in. Only there is extra cost for early check in; (11) Plenty of hangers; (12) Presence of fire extinguisher, sprinklers & alarm; (13) Presence of extra chair; (14) Spacious luggage desktops. (15) There is parking space with extra charge; (16) Spacious hallways, lobby, play activities, cushioned seats; (17) Accessible light switches & big desktop in between twin sharing beds
Downsides are: (1) Airconditionjng units must have regular maintenance cleaning; (2) Tiles need extra scrubbing; (3) Accumulation of water in bathroom drain ways
6/13
Response from Property: Dear Valued Guest,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Guest User
Standard Queen Room
Stayed in 2024년 8월
Solo travelers
1 review
4.2/5
Very Good
Posted on 2024년8월7일
When I entered my shower room it smelled like urine. There were drain flies too. Like everyday the shower room has lots of it. The in-between of the grouts were dirty, and needed thorough scrubbing and disinfecting. The AC was not as cold, mahina. I couldn't request a transfer cause I've already unpacked my stuff. Would be nice if the staff are more polite. Some of them makakasabayan mo sa elevator and doesn't even greet you. Everything else was great.
Response from Property: Dear Valued Guest,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Kinkinkinkinkin
Standard Queen Room
Stayed in 2024년 7월
Solo travelers
1 review
5.0/5
Outstanding
Posted on 2024년8월1일
I like the hotel good for travelers who are in budget. Near robinson walking distance only good visit
Response from Property: Dear Valued Guest,Thank you for sharing your rating of our hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Wenchell
Standard Twin Room
Stayed in 2024년 7월
Solo travelers
1 review
3.2/5
Posted on 2024년7월6일
At first i just found some insects in the room. And i just ignore it. Before check I ask the online chat of hotel which is regarding the early check in and indeed I here is early check in but there is a charge which is acceptable. But when i go to recieption for early check in, the check in counter said that there was no check in counter so i go back out and go to other short time hotel just to rest for a couple of hours. I was so disappointed. Anyway i will still recommend the hotel due to cheap and location is good.
Response from Property: Dear Valued Guest,We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Vic d’SocialWalker
Standard Twin Room
Stayed in 2024년 6월
Solo travelers
4 review
5.0/5
Outstanding
Posted on 2024년6월30일
The staff is very accommodating and the hotel room is good as well as the other amenities. The hotel location is nice too, cause it’s near the Mall.
Response from Property: Mabuhay! Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages and website for promos that you might be interested in. Looking forward to seeing you again soon. Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
Anonymous User
Standard Queen Room
Stayed in 2024년 7월
Business travelers
3 review
4.7/5
Amazing
Posted on 2024년7월31일
Clean and spacious room. Accommodating staff. Accessible to shopping centers.
Response from Property: Dear Valued Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Go Hotels Ermita. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Anonymous User
Standard Queen Room
Stayed in 2024년 6월
Travel with friends
13 review
4.5/5
Great
Posted on 2024년6월3일
The place is quite clean and accessible. Friendly staff wish there were free toothbrush and hairdryer. Overall good experience.
Response from Property: Dear Valued Guest,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Anonymous User
Standard Twin Room
Stayed in 2024년 5월
Travel with friends
10 review
5.0/5
Outstanding
Posted on 2024년5월30일
It’s nice and comfy big beds. The location has lots of places to eat outside. Overall, it was a nice stay.
Response from Property: Mabuhay! Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages and website for promos that you might be interested in. Looking forward to seeing you again soon. Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
Guest User
Standard Twin Room
Stayed in 2024년 7월
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2024년7월12일
Place is clean and has everything you need for a short time stay.
Response from Property: Dear Valued Guest,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Guest User
Standard Queen Room
Stayed in 2024년 5월
Couples
1 review
4.2/5
Very Good
Posted on 2024년5월6일
So far it’s a nice place to say, however they need to clean properly there rooms and bathrooms. If you want to keep your customers to be comfortable please make sure to clean the rooms, side of tables, floors, even bathroom as well as make sure to change your linens because what we got has stain but we didn’t ask FO to change it. But please make it clean. That’s all what i can say. Overall it’s one of the hotel that i like but please maintain cleanliness.
Response from Property: Mabuhay! Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, we would like to apologize for not meeting your expectations in regards to your rooms. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. Thank you and safe travels, Bernadethe Catembung– Duty Manager
Anonymous User
Standard Twin Room
Stayed in 2024년 4월
Couples
5 review
5.0/5
Outstanding
Posted on 2024년4월26일
great staff...great place...affordable and easy access to all transportation... a place where you could stay and relax. cleanliness is good and rooms are so cold...
Response from Property: Dear Valued Guest,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Ceddie H
Standard Queen Room
Stayed in 2024년 4월
Business travelers
8 review
4.0/5
Very Good
Posted on 2024년4월19일
What I really like about all go hotels are their free water dispensers. Our room is just very similar to any go hotels coz weve been already to Go hotel timog, north edsa and mandaluyong. They really got a small shower area and the water spill out the glass. Nevertheless, ill keep coming back.
Response from Property: Mabuhay!Thank you for your feedback. It is our pleasure to provide the best possible service to our guest and we are glad that this commitment reflected on your recent visit. We are looking forward to serve you again. Have a wonderful day!Kind regards and safe travels,Bernadethe CatembungDuty Manager
Guest User
Standard Twin Room
Stayed in 2024년 4월
Couples
3 review
5.0/5
Outstanding
Posted on 2024년4월6일
Its a pleasure to stay at gohotels ermita. Very clean and accessible to everything and to airport and mall of asia. Surely I will book again at here soon when I came back. The only bad comment is the rooms are not sound proof.
Response from Property: Dear Valued Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Go Hotels Ermita. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Best Regards,Rosalyn Ramos- AtienzaDuty Manager
Vanessa
Standard Twin Room
Stayed in 2024년 5월
Couples
2 review
5.0/5
Outstanding
Posted on 2024년5월19일
loved the place, staff were friendly. walking distance to robinsons.
Response from Property: Mabuhay! Dear Gues,. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
Guest User
Standard Twin Room
Stayed in 2024년 6월
Solo travelers
1 review
5.0/5
Outstanding
Posted on 2024년6월14일
You are part of my success. Visa approved!!!
Response from Property: Dear Valued Guest,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!CONGRATULATION!Best Regards,Rosalyn Ramos- AtienzaDuty Manager