1430 A. Mabini St, Ermita, City of Manila, Metro Manila, 1004, PhilippinesView Hotel Details
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1 night
Go Hotels Ermita, Manila Guest Reviews
4/5
Very Good
603 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities3.7
Service4.0
Cleanliness4.0
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All reviews(603)
Positive reviews(553)
Reviews with photos/video(168)
Friendly owner(59)
Convenient for shopping(34)
Near shopping area(33)
Great value for money(27)
Easy to get around(17)
Average sound insulation(15)
Perfect for business trips(12)
Comfortable bed(9)
Negative reviews(50)
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Couples
2 review
1.5/5
Posted on Jan 17, 2025
The security at this hotel was concerning due to the numerous parked cars that didn’t belong to guests during our stay. The guards had to knock on each door to verify who owned the vehicles, which felt inefficient and unsettling. We had to repeatedly contact reception about parking issues, and the staff member we spoke with was unhelpful and rude, simply stating that parking was "first come, first serve." Due to this, we ended up paying for parking outside the hotel. Additionally, the bathroom was cramped and not as spacious as expected. On top of that, the walls were thin, and we could hear the guests in the neighboring rooms clearly, which made it difficult to relax. Overall, it wasn’t a very pleasant experience.
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Anonymous User
Standard Queen Room
Stayed in Jan 2025
Solo travelers
3 review
4.2/5
Very Good
Posted on Jan 12, 2025
checking in was smooth. The room is clean and the bed sheets smell clean and fresh. The shower area has molds in between grouting that needs to be brushed. The location is near the us embassy, intramuros and robinsons manila. The aircon works as expected. Overall, it was a good stay. Thanks!
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Jan 6, 2025
best hotel for me😍 from is clean and big ,accommodating staff and super duper near sa robinsons mall.
Guest User
Standard Queen Room
Stayed in Dec 2024
Family
1 review
3.7/5
Posted on Dec 19, 2024
Good,just wish they have some coffee or food to eat downstairs
Guest User
Standard Queen Room
Stayed in Oct 2024
Travel with friends
1 review
3.0/5
Posted on Oct 20, 2024
Room is okay if you just need a place to sleep. Having hot water is good but dont expect much with this accommodation.
Guest User
Standard Queen Room
Stayed in Jan 2025
Solo travelers
3 review
3.5/5
Posted on Jan 9, 2025
Acessible is good and room si clean
ELP
Standard Twin Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Go Hotel -Ermita is legit value for money. Though it is categorized as a budget hotel, it exceeds in performance: (1) It uses keycards to swipe for entry at the elevators; (2) Its elevators are amazingly fast & efficient; (3) The rooms are spacious. Well-partitioned spaces; (4) Separate bath & toilet; (5) Change of towels & make up bed, though by request, are being done considerately; (6) Hot & cold water available on both bath & toilet; (7) Robinson’s Mall is a block away; (8) 7 minutes walk to SLEC; (9) Very accessible with plenty of transport options to choose from. Philippine Rabbit Terminal Avenida to the hotel costs Php 170 more or less via Grab; (10) Customer care is of high quality. Staff so polite especially its housekeeping team. Very fast check in. Only there is extra cost for early check in; (11) Plenty of hangers; (12) Presence of fire extinguisher, sprinklers & alarm; (13) Presence of extra chair; (14) Spacious luggage desktops. (15) There is parking space with extra charge; (16) Spacious hallways, lobby, play activities, cushioned seats; (17) Accessible light switches & big desktop in between twin sharing beds
Downsides are: (1) Airconditionjng units must have regular maintenance cleaning; (2) Tiles need extra scrubbing; (3) Accumulation of water in bathroom drain ways
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6/13
Response from Property: Dear Valued Guest,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Princes Mae
Standard Queen Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 11, 2024
The location is great and convenient. Easy to check in and check out and no security deposit required.
Response from Property: Dear Valued Guest,Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're in town.Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Anonymous User
Standard Queen Room
Stayed in Sep 2024
Family
15 review
4.7/5
Amazing
Posted on Sep 18, 2024
The place is good however needs a bit more cleaning especially in bathroom
Response from Property: Dear Valued Guest,We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Guest User
Standard Queen Room
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 7, 2024
When I entered my shower room it smelled like urine. There were drain flies too. Like everyday the shower room has lots of it. The in-between of the grouts were dirty, and needed thorough scrubbing and disinfecting. The AC was not as cold, mahina. I couldn't request a transfer cause I've already unpacked my stuff. Would be nice if the staff are more polite. Some of them makakasabayan mo sa elevator and doesn't even greet you. Everything else was great.
Response from Property: Dear Valued Guest,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Kinkinkinkinkin
Standard Queen Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
I like the hotel good for travelers who are in budget. Near robinson walking distance only good visit
Response from Property: Dear Valued Guest,Thank you for sharing your rating of our hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Guest User
Standard Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The hotel is very affordable and all the staff are very helpful and friendly! I love the cleanliness of the hotel too and they are not very strict with the guests per room since you can invite them for a quick chat inside the room.
Will definitely go back here.
Wenchell
Standard Twin Room
Stayed in Jul 2024
Solo travelers
1 review
3.2/5
Posted on Jul 6, 2024
At first i just found some insects in the room. And i just ignore it. Before check I ask the online chat of hotel which is regarding the early check in and indeed I here is early check in but there is a charge which is acceptable. But when i go to recieption for early check in, the check in counter said that there was no check in counter so i go back out and go to other short time hotel just to rest for a couple of hours. I was so disappointed. Anyway i will still recommend the hotel due to cheap and location is good.
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Response from Property: Dear Valued Guest,We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
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Vic d’SocialWalker
Standard Twin Room
Stayed in Jun 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The staff is very accommodating and the hotel room is good as well as the other amenities. The hotel location is nice too, cause it’s near the Mall.
Response from Property: Mabuhay! Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages and website for promos that you might be interested in. Looking forward to seeing you again soon. Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita