David H
November 26, 2024
Our advice? Don’t stay here until others here post that desperately needed fixes have been made! Why? A beautiful location terribly let down by the stingy, miserable services delivered by unmotivated staff. Every day starts with a reminder. The continental breakfast is terrible. Attached photo is the nasty form in the room on arrival that warns what is to come. It’s like Oliver Twist. “Please sir, I want some more.” when the pathetically small serving of fruit is dispensed onto your plate. No self-service, no breakfast bar. The second daily reminder is to re-enter the WiFi password into iPhone/iPad. Only 1 GB for the duration of our stay. Ours ran out. The surly receptionist refused to provide a new password. On my objection (“We’re paying a huge amount for the overwater fale!”) she phoned the manager. “Nope” was the reply. Pay more if you want WiFi. As far as possible we walked 300 meters to the neighbouring Sinelei Reef Resort. Over there are enthusiastic happy staff. Free, no password, guest WiFi. Much cheaper and better presented food and beverage. Stay there!