WL Hotel Maputo City Centre Mozambique Collection Reviews

I do not recommend this hotel if you intend to stay long. I booked a deluxe room and the first room they gave me smelled of raw sewage and I was forced to stay the whole night. Then they moved me to another room that had a leaking air conditioner and I had to put bath towels on the floor to keep the floor from getting wet. The curtains were filthy as well as the cushions. The breakfast was the same 5 days straight and the staff in the dining area kept watching the guests like a hawk. Very unpleasant. Overall the front desk staff was generally helpful as well as the rest of the staff.

My only real complaint was that the Wi-Fi wasn't reliable. I had to go to the hotel next door to get work done. Other than this, it was a decent place.

Good hotel bat less giod area

It's good for the area but could easily improve with better service. They took more than a full day to replace the battery on the door card reader and I had to be escorted to the room every time in the mean time.

Very nice and clean

I had a wonderful stay here! Location is optimal for exploring Maputo on foot. The room was large and spacious, with a large and comfortable bed, air conditioning, electric kettle, tea and coffee making supplies, a mini fridge, a flatscreen television with international news and entertainment channels (roughly half in English), ample luggage storage, an electronic safe, an excellent buffet breakfast with many local and international options like fried and boiled eggs, fresh fruits and veggies, breads and spreads, beans, cooked meat dishes, etc. (7am-10am), friendly and helpful staff, a full gym with cardio machines, cable machines and free weights (I really loved this aspect and even used the gym to train for 2 hours after checkout!), and a conference centre. The hotel is very new and modern, but there is a bit of water damage in some of the rooms (ceilings and baseboards namely). I am not exactly sure where this came from. The only negative aspects I can think of were that the water pressure in the shower was rather low and there were mosquitos in my room the second night, but I don’t think this is necessarily the fault of the hotel. Free luggage storage is offered at this hotel if you need to hold your luggage after you checkout. There are many shops, restaurants and cafes nearby. Super Spar is about a 15 minutes walk from the hotel. Overall, I had a great stay here, and for the price, I was impressed with all that the hotel offered! Thanks for a lovely stay.

Property needs remodeling. Holes in the walls, cockroaches, and water damage in the room.

Well located hotel, no frills, spacious and comfortable rooms. There are many things in the room (especially bathroom) that are either a bit broken or missing (the handheld bidet was clearly missing, the shower and the washbasin drains were a bit clogged up), but overall it doesn’t affect the stay too much. Initially it took some time to get things in order, for instance the AC and Tv remote both were not working, and it took them more than an hour (and me to go down twice) before they finally came up with me and finally replaced the batteries. But otherwise for just a night or two nights stay it’s quite decent!

This last stay was my third at this hotel. It’s greatest advantage is it’s location. But every stay has been marred by surely staff, rooms that only have amenities for one person when they had been payed for double occupancy, no drinking water in the room, broken aircon and badly managed breakfasts. Stay if the location and price suits you but expect less than decent service.

Toilet leaked. Reported on arrival and every day thereafter but was never fixed. Area surrounding toilet and shower very wet and slippery. Had to use both bath towels and mat which left no clean towels to dry off with. Shortage of towels in hotel, late afternoon delivery and very early pickup of soiled towels in the morning. Sheets too small for mattress. Mattress sagging badly, easy to slide off. Pillow very, very hard.

Stayed at Hotel Maputo for a few days in June on business in Maputo. Staff are friendly and helpful in general, although breakfast staff left much to be desired. Breakfast offering was not up to standard with no employees offering any other options than the dishes set out, which did not look appetising in any way.

Do not waste your money in this hotel!!! - the staff especially the guys working at the front desk are very Rude! They do not have idea of a good customer service!!! No - the location is not safe!

Rude staff!! Do not waste your money on this hotel!

I came about two hours early for check in time, but still got immediately a room without extra costs. Staff is friendly and very ready to help you with everything. However, no free airport shuttle available.