Marblehead Spa Hotels

The cottage we rented was not at all like the website NOT EVEN CLOSE. It was awful. When we first arrived I went into the hotel that sits in front of the cottages and thought that is where we checked in. No staff was in the lobby and went to look for someone to ask and found a very rude person working in a small dinning area that did fortunately direct me where the office was. To be honest what little I saw of this hotel should have also been the first ”red flag” warning of what was yet to come. Another ”red flag” after arriving we were told we were the only ones there (and there were many cottages in a row on the property). After stepping in the cottage that was shown to us by the owner, it was dirty, smelled, very very run down and again not all what is shown on the website. I know cetain websites do not always show what is the actual reality of places but this was not even close. Right away after seeing the cottage I complained and we were shown a ”Villa”. This was not much better. My husband I were so upset with this after traveling hours, we went to try to find other lodging in the area but could not. Our mistake was not asking to see the cottage first BEFORE checking in and paying the balance due. We came back ask for our money back and were given our check back. Not our deposit back. Warning...the owner wants a check not cc. I should have taken the advice from other Trip Adviser complaints and not gone there. We have called twice and requested a refund of our deposit since there were no other reservations so it was not like they were holding a place for us. No one ever answer the phone. You leave a message and no one calls you back. I did see the view of the lake from a distance, it appeared to be nice but we never got down that far to see it up close.