Acacia Chalets

This chalet was in a great location and worked really well for our group of three families. It was spacious, clean, and had everything we needed for a comfortable stay. The kids had plenty of room to play, and the utilities were all in good working order. The only drawback was the grass, which was dry and not in the best condition, but that’s to be expected in the middle of summer. Overall, it was a lovely stay and a great place for families to spend quality time together.

We had a great stay. The area is so quiet and peaceful, yet only 10 minutes from the centre of town. We are already thinking about when we can another stay.

I’ve stayed in Margaret River many times, this is the worst accommodation I’ve ever experienced. Unless you are absolutely desperate and willing to pay 4 star for 2 star, I strongly recommend you keep looking. The Acacia Chalets are in state of neglect. Services mentioned didn’t work. Wifi / Internet was non existent, the TV wouldn’t work at all. Several key items were missing from the kitchen. The place was clean and tidy on the surface, attention to detail was lacking. Worst of all, the place was full of spiders and cobwebs in every room inside. I killed a spider running over my bed sheet, next night saw another running over the bed cover. Bit tricky sleeping with 1 eye open. Spider bites can make you quite ill. We couldn’t sit outside, all furniture was covered in cobwebs too. Spoke to the host several times about the issues, he did nothing! Gave rehearsed responses blaming anything other than himself. We were very disappointed as it negatively impacted on our holiday. The standard of Acacia Chalet is poor.

Beautiful property. Great place to stay with kids. Clean and tidy. Will definitely stay again.

Unfortunately our issues are the hospitality; being ignored and further request for support disregard & rude attitude. On arrival the 41 degree day all the windows were left open/blinds up and the aircon barely working, we were told to use fans to cool it down. There was no attempt of support from the host. The listing states aircon but should note that it’s only in the kitchen/living and needs work. We had to drag a mattress to the living with aircon for us to sleep. Note when booking for 2 adults you don’t get the entire chalet made up. We requested a towel for our infant not realising not included unless you pay the $30 for high chair/cot fee even booking an infant. Given the amount we paid we expected more, especially customer service. Don’t expect acknowledgement or attempts of assistance as we’ve found out like other reviews.

Although this was a nice chalet we were very disappointed in the lack of customer service we received . We contacted the host by text to say the AC was not working properly as it was absolutely freezing . The host said there were heaters in cupboards but there weren’t any . We went to Coles in Mgt River and bought 3 portable mini heaters which were great but they kept tripping the electricity . The internet wasn’t working either so we ended up just watching a DVD . After a really cold night it put a dampener on our trip so we left a day early to go home to get a proper heat ! The host didn’t make any attempt to come out and help up in the chalet - was all through text communication . DO NOT GO IN WINTER !