Homewood Suites by Hilton Hotels in Markham

Before going to the hotel, we called to see if we could do an early check-in. They couldn't guarantee but said they would call if the room was available for check in. We killed some time before going to the hotel as they didn't call. We went to the hotel after the check-in time (3pm). The room wasn't ready, even though check in time had passed. They told us it would be ready ”soon” but ultimately it wasn't ready until almost 5pm, two hours late. This type of inconvenience is challenging, particularly when travelling with young kids who just want to get to the room. They told us that staffing was an issue because of a snow storm, which I could see being realistic in the morning, but by afternoon, most roads were clear. The room itself was fine, but realistically it was pretty small to be called a suite. The fridge doesn't even open the whole way before it hits the counter. My other major issue with this hotel was the amount of waste generated. The CEO of Hilton said (2021 Sustainability Report): ”There has never been a more important time to double down on our commitments and raise the bar on our environmental and social goals. In the coming year, as climate science and best practices continue to evolve, we will set more ambitious environmental targets that will help preserve the destinations where we live, work and travel, and pave the way to a net-zero future. ” Hilton has a priority of Preventing Waste and Contributing to a Circular Economy. Hilton's ambitions include a 50% reduction in waste by 2030, but there are some very easy quick wins that could be implemented at this hotel today (breakfast had disposable plates/bowls/cups/cutlery). In my observation, I did not see anyone take their breakfast to go. Simply swapping our their disposables with regular dishes and cutlery would be an easy way to reduce a LOT of waste. Going further, there's no reason that the bedrooms need to continue using the small shampoo/condition etc -- they should be transitioned to the larger, dispensing models.