Guest User
December 14, 2024
I strongly advise against staying at the Green Diamond Hotel due to my appalling experience. This hotel not only failed to provide a safe and welcoming environment but also left me completely distressed during my holiday. Firstly, the maid stole money from my room, and while the hotel admitted to this theft (claiming it was a misunderstanding over a “tip”), no real action was taken. To make matters worse, I later discovered my diamond earrings were also missing. It wasn’t just me—other guests were also complaining about items going missing from their rooms. When I tried to escalate my concerns, the Guest Relations Manager was rude, dismissive, and unhelpful. Instead of addressing the issue professionally, they were outright hostile and showed no interest in resolving the situation. Their attitude made an already upsetting experience far worse. As a guest, I expect my belongings to be safe and my concerns to be taken seriously. Unfortunately, this hotel failed on both counts. The lack of accountability and professionalism from the staff is shocking, and it ruined what should have been a relaxing holiday. If you value your belongings and want respectful service, avoid the Green Diamond Hotel at all costs.