Hôtel du Golf Rotana Palmeraie

Once upon a time the hotel would have been amazing but is now tired although some amazing features remain Rooms as previous reviews, carpets are stained, beds are very hard and the shower/bath runs water all over the floor Main pool is in need of a deep clean! Food at the pool bar is not included in the all inclusive so Staff at pool bar are rude. They only want to serve guests who are paying The resort is huge but everything is closed, which is a shame The gym is very impressive, the range of equipment is good with all modern machines All of the staff, waiters, cleaners, gardeners were all very friendly and service at the main bars and restaurant was pleasant Food was ok, not outstanding, and became very repetitive . Also some snacks should be available during the afternoon , the need to provide your number for all drinks and at the restaurant was annoying The entertainment team were the best addition to the hotel, their friendly but not pushy attitude was refreshing. Trying to include all ages and nationality’s in there daily entertainment program.

We stayed as part of a recent medical conference. Staff on reception are rather quite rude and unhelpful. No clear concept of a tab to pay later on departure, this even extended to room service. We were treated as a fraud when trying to use Apple Pay for our bills. Whilst I’m sure the hotel was nice once perhaps 10 years ago it seemed very poorly maintained. Stained carpets, odd smells from drains, leaking showers, cracked tiles, even the simple things were not done correctly. One to avoid and not 5 star