Guest User
November 3, 2024
My husband and I stayed here for 4 nights. The massages were amazing, the food was great and one of the waiters who served us mostly in the mornings was so lovely. The pool area is really nice too, the pool is unheated so if you're not into cold water swimming or have small children, it's probably not ideal. We were disappointed with the general service though (maybe this is a cultural thing) we asked for a bath plug for our bath and were told many times the hotel staff were bringing it. Eventually the next day we asked again and were told it was not possible to have a bath because there wasn't enough water. Such a shame because a bath would have been really nice. The rooms were very tired, we had a cigarette burn hole in our bedding, in fact they had flipped our duvet cover over to hide this (the hotels embroidered logo was on underside of the duvet). Generally the paint was worn in parts, the shower had to held in a certain position so the water flowed and general wear and tear on furniture. The spa consists of a hamam and a massage room, it is not a typical european spa. I was very disappointed when my headphones went missing (not super expensive, around £50 on amazon, but very inconvenient not to have). They were on the bedside table when I left the room to hang out by the pool, after returning to a nice clean room the headphones were gone. I am confident I left them on the bedside table because I only use them at night. I alerted the reception to this the following day (why wait?! Because I wanted to be sure they weren't in the room - so after I had packed my bag and looked absolutely everywhere I went to reception), they simply told me that housekeeping couldn't find them. So.. either they were pinched by a staff member, or another guest (I will admit that when we were at the pool we did not padlock our door). Either way I was very disappointed, but as they were not expensive, not worth claiming on my insurance. I didn't pursue this further because I wanted to relax and enjoy the holiday and as the staff were so unhelpful with other matters like the bath plug I couldn't face a debate with them. I say this as a warning to other guests to leave all items of any value in the safe or keep with you. Overall we had a nice stay, the pool and massages made up for the negatives. Wouldn't stay again though due to the issues faced.